Can I keep my phone number?
When you place your move order, you will be able to confirm if you can keep your number. In most cases, if you are moving within the same geographical area, you will be able to keep your phone number.
How is my bill going to be affected by the move?
If your move is completed between billing periods and you have changed your services, you may receive partial charges. Learn more about partial charges.
Is there a fee to move my services?
In most cases, there is no fee to move your services.
How can I prepare for moving day?
Take a look at our moving checklist, which tells you everything you should bring with you and what to expect on moving day.
Do I need to be at my new residence on moving day?
If you’re the account holder, you should be on-site for the duration of the installation. If you can't be home at that time, please ensure that a representative, who has reached legal age of majority, will be on-site to authorize the installation and sign any required documentation on your behalf.
How do I check or change my move appointment time?
Your confirmation e-mail will provide details on the date and time of your appointment, services ordered, costs and any other information. Should you require a change to your appointment time or your order, please call us as early as possible to allow us to accommodate your request on the next available appointment.