Troubleshooting my Whole Home Wi-Fi pods

My speed is slow when connected to my pod
My pod is offline
My device doesn’t connect to the closest pod
I’m having issues connecting my Sonos speakers
Avoid having your Sonos speakers create their own network loop.
  • Wire one Sonos speaker directly to one of your pods.
  • Connect the remainder of the speakers wirelessly.
  • Keep your Sonos speakers three feet away from a pod to avoid interference issues.

My speed is slow when connected to my pod
The speed your pods are capable of providing will vary depending on which Whole Home Wi-Fi pods you have:
  • Wi-Fi pod – Provides average speeds of 300 Mbps in the optimal setup
  • Wi-Fi Pod mini – Provides average speeds of 150 Mbps in the optimal setup
You can check if your pods are using the optimal setup by checking their connection quality rating in the Bell Wi-Fi app. To do so:
  • Open the Bell Wi-Fi app and log in with your MyBell username and password.
  • On the home screen, touch Menu (iOS) or Menu > Pods (Android).
  • Select the pod you want to troubleshoot. The connection quality rating will appear under the pod name, along with what channel it's on and which pod or modem it's connected to.
If your pod has Fair or Poor ratings, it means it is having trouble communicating with your network. This could be caused by the channel the pod is on, the distance from the modem, or interference around the pod. To improve the quality rating, try:
  • Moving the pod closer to the network or away from interference. The recommended distance between your pod and the network varies by type of pod:
    • Wi-Fi Pod mini – No more than 7 metres from the modem or another pod
    • Wi-Fi Pod – No more than 14 metres from the modem or another pod
  • Rebooting your pod – This will reconnect the pod to the network and let it choose the best channel.
  • Rebooting your modem – Fixes most Internet and Wi-Fi issues.
Try moving your pod closer to the modem, away from anything that might be causing interference, or connecting the pod to the network via Ethernet.
You can also review our installation tips to improve your pod setup, or visit the Troubleshoot your Wi-Fi and Internet connection page for more information about Wi-Fi speeds.

My pod is offline
If your pod won't connect to the network, try:
  • Testing the electrical outlet that your pod is connected to by plugging something else into it or trying a different outlet
    • Do not plug pods into a power bar or extension cord
  • Ensuring you are connected to your Bell Wi-Fi
    1. Using a browser, access the modem page by entering http://192.168.2.1 in the address bar

    2. Select Manage my Wi-Fi from the firmware home screen

      ManageWiFiEN

    3. Ensure Whole Home Wi-Fi is set to ON and select Save

      WholeHomeWiFiEN
  • Rebooting your modem
  • Connecting the pod via Ethernet
  • Deleting and reconnecting the pod to your network:
    1. Open the Bell Wi-Fi app and log in with your MyBell username and password.
    2. On the home screen, touch Menu (iOS) or Menu > Pods (Android).
    3. Touch the three dots beside the pod you want to reconnect and select Delete this pod.
    4. With the pod plugged into a power outlet, touch Set up new pods and wait for the pod to connect to your network again. This should bring the pod back online.

My device doesn’t connect to the closest pod
Your device may not always connect to the pod that is closest to it. The network will determine the best connection based on a variety of factors, such as interference and traffic. While Bell Whole Home Wi-Fi determines the best connection, sometimes devices need some help connecting. Turning your device's Wi-Fi off and back on or rebooting your modem may solve performance issues.

I’m having issues connecting my Sonos speakers
Avoid having your Sonos speakers create their own network loop.
  • Wire one Sonos speaker directly to one of your pods.
  • Connect the remainder of the speakers wirelessly.
  • Keep your Sonos speakers three feet away from a pod to avoid interference issues.

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