Error 1000, 1100, 1101,1102 - No connection to Bell servers
- Error 1000, 1100: Your modem is not connected to the Internet.
- Error 1101, 1102: You're currently not getting the best performance from your Internet service.
What to do: Check your modem connections.
If the problem persists, please contact us
Error 2000 – Outage
- Error message: Currently unable to connect to the Bell servers. Try again later.
What to do: Try connecting again later. If the problem persists, please contact us
Error 2001, 2002 - Invalid username and password
- Error message: Wrong username and/or password.
What to do: You’ll find your username (b1 number) and password in the welcome guide you received when your Internet was installed. If you do not have your welcome guide, you can find your username in MyBell. If you don’t remember your password, you can reset your password in MyBell.
Error 3100, 3200, 3300 – Modem too hot
- Error message: WARNING: Temperature too high. Check ventilation.
What to do: Your modem is getting too hot. Move your modem to an open space.
Error 6000 to 6022 – Issue with phone service
Possible error messages:
- E9\u20111\u20111 address set up error
- Voice service not configured
- Your voice service has been disabled. Please contact Bell.
- Authentication failure - Line X.
- Connection timed out - Line X.
- Server error - Line X.
What to do: Please contact us
Error 7000 – Battery reached end of life (Home Hub 3000 only)
- Error message: Replace battery. Visit bell.ca/battery.
What to do: Battery needs to be replaced.