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Troubleshooting error codes with my Home Hub modem

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

Where to find the error codes on my Home Hub modem

If you’re having problems with your Internet, an error code will be displayed. The following shows you how to find these codes and how to possibly fix the error before calling for help.

Home Hub 3000 and 4000
The error message appears right on the modem screen.

Home Hub 2000 and 1000
The error message appears in the modem settings. Follow these steps to find the error code:

  1. Open a web browser.
  2. Enter the following in the address bar:
    • When connected to the Internet, enter “ bell.ca/mymodem ”.
    • If you’re not connected, enter “ 192.168.2.1 ”.
  3. Log in and then click on Fibe Internet (a red X should be displayed)
  4. You’ll see the error code in the notification panel under Fibe Internet.

Locate the error code below and follow its troubleshooting steps for a possible solution.

Home Hub error codes and solutions
Where to find the error codes on my Home Hub modem

If you’re having problems with your Internet, an error code will be displayed. The following shows you how to find these codes and how to possibly fix the error before calling for help.

Home Hub 3000 and 4000
The error message appears right on the modem screen.

Home Hub 2000 and 1000
The error message appears in the modem settings. Follow these steps to find the error code:

  1. Open a web browser.
  2. Enter the following in the address bar:
    • When connected to the Internet, enter “ bell.ca/mymodem ”.
    • If you’re not connected, enter “ 192.168.2.1 ”.
  3. Log in and then click on Fibe Internet (a red X should be displayed)
  4. You’ll see the error code in the notification panel under Fibe Internet.

Locate the error code below and follow its troubleshooting steps for a possible solution.


Home Hub error codes and solutions

Error 1000, 1100, 1101,1102 - No connection to Bell servers

  • Error 1000, 1100: Your modem is not connected to the Internet.
  • Error 1101, 1102: You're currently not getting the best performance from your Internet service.

What to do: Check your modem connections.

  • Home Hub 1000
  • Home Hub 2000
  • Home Hub 3000
  • Home Hub 4000

If the problem persists, try our Virtual repair tool, which detects and fixes most issues.



Error 2000 – Outage

  • Error message: Currently unable to connect to the Bell servers. Try again later.

What to do: Try connecting again later. If the problem persists, please contact us



Error 2001, 2002 - Invalid username and password

  • Error message: Wrong username and/or password.

What to do: You’ll find your username (b1 number) and password in the welcome guide you received when your Internet was installed. If you do not have your welcome guide, you can find your username in MyBell. If you don’t remember your password, you can reset your password in MyBell.



Error 3100, 3200, 3300 – Modem too hot

  • Error message: WARNING: Temperature too high. Check ventilation.

What to do: Your modem is getting too hot. Move your modem to an open space.



Error 6000 to 6022 – Issue with phone service

    Possible error messages:
    • E9\u20111\u20111 address set up error
    • Voice service not configured
    • Your voice service has been disabled. Please contact Bell.
    • Authentication failure - Line X.
    • Connection timed out - Line X.
    • Server error - Line X.

If the problem persists, try our Virtual repair tool, which detects and fixes most issues.



Error 7000 – Battery reached end of life (Home Hub 3000 only)

  • Error message: Replace battery.

As of May 16, 2021, Bell no longer offers the Home Hub 3000 backup battery for purchase.

What to do: To maintain phone service during a power outage, you need an uninterrupted power supply (UPS) to power your Home Hub 3000. You can purchase one from various retailers who sell electronics and related devices.

What is an uninterrupted power supply (UPS)?


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