I get an error message when browsing the Internet.

You are trying to access a page that has been protected to limit access only to authorized people.

Possible solutions

• If you don’t think you should be receiving this message, double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
• If you have been given a password, retype it carefully. Ensure your caps lock is not on.

You are trying to access a page you do not have permission to access.

If you believe you are supposed to have access to this page, check if you can access the page from a different connection (e.g., use your mobile data to access the page).

Possible solutions

• Refresh the page.
• Double-check that you have entered the address correctly.
• Clear your temporary Internet files/cache and cookies.
• You must filter the telephone cable for your satellite TV system if it’s on the same phone line you use for your high-speed Internet. If you do not filter it, you may experience slow speeds and/or no Internet connection. To order more filters, please contact us

The remote web server can’t find the web page. The page may no longer exist, you may not be authorized to access it or you may have typed the address incorrectly.

Possible solutions

• Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
• Try going to the site’s home page and look elsewhere for the page, using the site’s search tool if it has one.

The remote web server is experiencing technical problems.

Possible solutions

• Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
• Try again another time.

There is something wrong with the HTML coding on the web page, possibly with a form that you are trying to submit.

Possible solutions

• Contact the site’s webmaster, customer service or technical support staff to report the problem and see if you can submit the information another way.

Something is wrong somewhere over the path from your computer to the page you are trying to reach.

Possible solutions

• Try again in a minute or two. This error usually resolves itself quickly.

Your browser can’t figure out the web address (URL) you typed.

Possible solutions

• Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
• Add http:// before the web address, if you did not enter it the first time.

Your browser can’t find the web address (URL) you typed. The site may no longer exist, it may be receiving excessive traffic, you may have typed the address incorrectly or there may be network problems. 

Possible solutions

• Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
• Try refreshing or reloading the page.
• Try visiting other sites. If you are able to do so, then the problem is with that one site. If you can’t reach other sites, then the problem may be with your Internet connection or your computer. If you believe this is the case, try turning your modem off (or unplugging it), waiting 30 seconds and then turning it back on.

If that doesn’t solve the problem, confirm if your modem is connected to the Internet:

1. Open your web browser.
2. Type bell.ca/mymodem or http://192.168.2.1 in the address bar and press Enter.
   If prompted, enter your username and password. If you haven’t changed the admin username and password, enter the defaults:
   • Home Hub 2000, 3000, 4000: the default password is the serial number located on the sticker on the back of the modem.
   • Home Hub 1000, 2Wire, Connection Hub: the default password is “admin”.
3. Look for information about your modem’s connection status. If your Internet or network status is Disconnected, Not connected or Down, visit the modem page, choose your modem and review the setup instructions and troubleshooting articles.  
4.  If your modem is properly connected but you still cannot visit websites, disable any firewall software you are using to see if it is blocking your connection. If this solves the problem, then you may need to reconfigure your firewall software.

If you continue to experience problems, please contact us 

The web address (URL) you typed is incorrect, or the server can’t be located, is receiving excessive traffic or is temporarily down.

Possible solutions

• Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
• Try refreshing or reloading the page.
• Try using a search engine to find the site.
• If you get this error with every site you try to visit, there may be something wrong with your connection. Try restarting your browser and reconnecting to the Internet.

You have tried to access a file that requires a helper application or plug-in that your browser cannot find or that you do not have installed.

Possible solutions

• Take note of the missing file type described in the error message.
• Search your browser’s help for helper application or plug-in and follow the instructions to define or install a plug-in for the missing file type.

The remote web server is down, you have typed the web address (URL) incorrectly or you have lost your Internet connection.

Possible solutions

• Try refreshing or reloading the page.
• Confirm that you are connected to the Internet.
• Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
• Try using a search engine to find the site.

The remote web server has reached the maximum number of users allowed to access the site at one time.

Possible solutions

• Wait a minute or two and then try refreshing or reloading the page or try again at a later time.

Your browser can’t find the FTP site. The site may have moved or no longer exist, the server may be shut down or busy, you may have typed the address incorrectly or there may be network problems. 

Possible solutions

• Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
• Try visiting other FTP sites. If you are able to do so, then the problem is with that one site. If you can’t reach other sites, then the problem may be with your Internet connection or your computer. If you believe this is the case, try turning your modem off (or unplugging it), waiting 30 seconds and then turning it back on.

If that doesn’t solve the problem, confirm if your modem is connected to the Internet:

1. Open your web browser.
2. Type bell.ca/mymodem or http://192.168.2.1 in the address bar and press Enter.
   If prompted, enter your username and password. If you haven’t changed the admin username and password, enter the defaults:
   • Home Hub 2000, 3000, 4000: the default password is the serial number located on the sticker on the back of the modem.
   • Home Hub 1000, 2Wire, Connection Hub: the default password is “admin”.
3. Look for information about your modem’s connection status. If your Internet or network status is Disconnected, Not connected or Down, visit the modem page, choose your modem and review the setup instructions and troubleshooting articles.  
4.  If your modem is properly connected but you still cannot visit websites, disable any firewall software you are using to see if it is blocking your connection. If this solves the problem, then you may need to reconfigure your firewall software.

If you continue to experience problems, please contact us

Your browser can’t find the FTP site. The site may have moved or no longer exist, the server may be shut down or busy, you may have typed the address incorrectly or there may be network problems. 

Possible solutions

• Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
• Try visiting other FTP sites. If you are able to do so, then the problem is with that one site. If you can’t reach other sites, then the problem may be with your Internet connection or your computer. If you believe this is the case, try turning your modem off (or unplugging it), waiting 30 seconds and then turning it back on.

If that doesn’t solve the problem, confirm if your modem is connected to the Internet:

1. Open your web browser.
2. Type bell.ca/mymodem or http://192.168.2.1 in the address bar and press Enter.
   If prompted, enter your username and password. If you haven’t changed the admin username and password, enter the defaults:
   • Home Hub 2000, 3000, 4000: the default password is the serial number located on the sticker on the back of the modem.
   • Home Hub 1000, 2Wire, Connection Hub: the default password is “admin”.
3. Look for information about your modem’s connection status. If your Internet or network status is Disconnected, Not connected or Down, visit the modem page, choose your modem and review the setup instructions and troubleshooting articles.  
4.  If your modem is properly connected but you still cannot visit websites, disable any firewall software you are using to see if it is blocking your connection. If this solves the problem, then you may need to reconfigure your firewall software.

If you continue to experience problems, please contact us

If you have firewall software installed on your computer or home network, you may need to configure or disable it to allow you to access certain sites. For further information regarding firewalls we recommend that you consult the documentation that came with your firewall software, or contact the manufacturer for troubleshooting information.