Outside Bell network wiring, service wires, cables, poles, Bell boxes
Repairs of wires, poles and other Bell equipment that is outside of your premises are handled by Bell at no cost.
Outside Service Wire
The Outside Service Wire is the wire that connects your home to the telephone pole. This wire can either be an aerial connection or can be connected to your home underground. If your Outside Service Wire has been damaged, cut, has fallen down or is hanging too low, please report it to a Bell Home phone specialist who can send a technician to the premises to have the problem addressed.
Contact us by chat or phone to report the problem.
Other Bell outside property
If you notice that Bell-owned property outside your home has been damaged (poles bending, damaged/hazardous wires, low wires, cut wires, Bell boxes left open or broken, manhole covers damaged, broken or missing etc.), please contact us by chat or phone immediately to report the problem.
To report graffiti on Bell equipment, email firstname.lastname@example.org.