Troubleshooting my Bell Home phone calling features
LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT
Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.
My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.
Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:
damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
merely discharged and can be recharged and returned to service;
in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
not owned by the Purchaser.
Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).
Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.
Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.
More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.
Recycling instructions Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.
April 23, 2017 Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility, Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3
I forgot my Call Answer password
If you've forgotten your Call Answer password, you can reset it by calling 6-1-1 from any Bell Home phone.
My Call Answer doesn’t pick up.
If your Call Answer doesn’t pick up, it may not be set to take messages.
To reactivate Call Answer to take messages when you don’t answer, dial *92 (or 1192 on rotary phones).
To reactivate Call Answer to take messages when your line is busy dial *90 or 1190.
You will hear a confirmation beep followed by the dial tone to let you know the change was made.
Ensure you’re subscribing to Call Answer service.
If the problem persists, contact our calling features team at 1 800 461-2921 for further assistance.
My Call Display only shows the number and not the name
Some phones are equipped to show only the number, while others show the number or the name, one at a time. To toggle back and forth, try using either the arrow key or the * button. Check your phone’s user manual to see which one applies for your phone.
My phone sometimes has different types of rings
You’ll hear different types of phone rings if you subscribe to:
Call Waiting Where technology permits, you’ll hear different rings for local and long distance calls if you subscribe to Call Waiting for your home phone.
If you are already talking on the phone, a short beep means there is an incoming local call; a long beep followed by two short beeps signifies a long distance call.
Ident-A-Call With Ident-A-Call, you can have up to three phone numbers on a single line, each with its own distinctive ring.
The light on my Bell Home phone is flashing but there are no new voicemail messages
If the light on your phone is flashing but there are no new voicemail messages, check your equipment (i.e. unplug the adapter for a few minutes or reset the light using the phone options).
There’s no intermittent dial tone or flashing light when I have Call Answer messages.
Your Call Answer message notification function has been turned off. To reactivate this feature:
Dial your own phone number and press 9 when you hear your greeting. Enter your password.
Call 1 877 BELL-777 (1-877-235-5777) toll-free from anywhere in Canada and follow the prompts.
Call Privacy is sending all my calls straight to Call Answer
Check that the "Do Not Disturb" mode (also referred to as Peace and Quiet Time) is turned off by dialling *11 and following the prompts. If this feature is on, all calls will go to voicemail for the period of time you set.