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How to use Online Voice Mail for my Bell Home phone

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

What is Online Voice Mail?
Setting Up Online Voice Mail
Listening to voice messages
Listening to messages in an extension mailbox

Listening to messages in an extension mailbox

With extension mailboxes, you can have up to 3 additional private voicemail boxes in addition to your host mailbox for different members of your household.

To retrieve messages in a mailbox, dial *98 from your home phone and enter the password for the mailbox you want to access.

Extensions can be added to your service free of charge by calling 310-BELL.

Customizing Online Voice Mail
Turning Online Voice Mail on and off
What is Online Voice Mail?

What is Online Voice Mail?

Online Voice Mail lets you retrieve voice messages online as well as from your phone. You can access your messages from any computer as an audio file attachment (WAV), which you can then listen to, delete, download or forward.


Setting Up Online Voice Mail

Setting up Online Voice Mail

You must set up your mailbox by phone before you can access your Online Voice Mail service online.

  1. From home, dial *98. Enter your mailbox number (your home phone number with area code).
  2. When prompted, enter your temporary password. This is your 7-digit phone number (no area code).
  3. Follow the prompts to change the temporary password to a new one. It should be 4 to 15 digits and cannot start with 0.
  4. Follow the prompts to record your name or telephone number as a personal identification.
  5. Follow the prompts to record a greeting that callers will hear when your Online Voice Mail picks up (the greeting can be up to 45 seconds in length).
  6. Press the * key to exit.; Your Online Voice Mail service is now activated.
  7. You can now log in to the Online Voice Mail service Web site at www.bell.ca/myonlinevoicemail.

Log in to the Online Voice Mail Web site now

Good to know

  • Avoid passwords that are too simple, such as 1234 or the last four digits of your phone number.
  • Regularly change your password to prevent unauthorized access to your Online Voice Mail. Do not disclose your password to anyone.
  • If you lose or forget your password, you can contact us to reset it (charges apply).


Listening to voice messages

Listening to voice messages

You can retrieve voice messages by phone or online.

To pick up messages using your home phone:

  1. Dial *98.
  2. Enter your password and follow the prompts.

To retrieve messages from another phone:

  1. Call 1 877 BELL-777(1-877-235-5777) from anywhere in Canada
  2. [Enter your password?] and follow the prompts.

Or:

  1. Dial your phone number and press 9 when you hear your greeting.
  2. Enter your password and follow the prompts.

To retrieve your voice messages online:

  1. Log in to the Online Voice Mail Web site at www.bell.ca/myonlinevoicemail using your home phone number and Online Voice Mail password. This is the same password you use to access your Online Voice Mail by phone.
  2. Click on the Online Voice Mail section and then on the audio icon next to the message you want to hear.

Note:

  • Allow a few moments for the message to be retrieved.
  • You can download one message at a time.
  • Your computer must be equipped with sound file (.wav) playback software and speakers or headphones for the playback to work correctly.
  • If your playback software is compatible, you can save the voice message to your hard disk while listening to the message. Once the message is saved to your hard disk (.wav file) you can listen to it anytime or send it as an attachment in an email.


Listening to messages in an extension mailbox

Listening to messages in an extension mailbox

With extension mailboxes, you can have up to 3 additional private voicemail boxes in addition to your host mailbox for different members of your household.

To retrieve messages in a mailbox, dial *98 from your home phone and enter the password for the mailbox you want to access.

Extensions can be added to your service free of charge by calling 310-BELL.


Customizing Online Voice Mail

Change the number of rings

  1. Dial *94 and listen for a staggered dial tone.
  2. Enter how many how many rings you would like callers to hear before Online Voice Mail picks up (0 to 9).
  3. Listen for two confirmation beeps, like a busy signal.
  4. Hang up.

Change your personal greeting

  1. Dial *98.
  2. Enter your password.
  3. Respond to the voice prompts by pressing 4,3,1,3.
  4. Record your greeting.
  5. Press #.

Change your pre-recorded name or phone number

  1. Dial *98.
  2. Enter your password.
  3. Respond to the voice prompts by pressing 4,3,3.
  4. Record the new name.
  5. Press #.

Change your password

  1. Dial *98.
  2. Enter your password.
  3. Respond to the voice prompts by pressing 4,2,1, 1.
  4. Enter your new password.
  5. Press #.

Or:

Change your password online at www.bell.ca /myonlinevoicemail.

Skip to the end of your message

Pressing 3, 3 will bring you to the end of the message. Then you can reply, forward, erase or save.

Know who called and when

Press 5 during playback or at the end of the message for time, date, length of message and caller's number (if available).

Skip another voice mail subscriber’s greeting

Skip another Online Voice Mail or Call Answer subscriber’s greeting by pressing#;during their greeting and leave your message after the tone.

Change your message to another subscriber

When you finish recording a message for another subscriber, press 1 and follow the prompts.


Turning Online Voice Mail on and off

Turning Online Voice Mail on and off

Online Voice Mail will automatically take messages when your line is busy:

  • Dial * 90 to turn it on.
  • Dial * 91 to turn it off.

Online Voice Mail will automatically take messages when you don’t answer.

  • Dial * 92 to turn it on.
  • Dial * 93  to turn it off.


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