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How to use Call Control on my Bell Home phone

Call Control  lets you choose which calls can be made from your home. You can block different types of calls, like all international and domestic long distance calls, as well as specific local numbers and all 900/976 numbers.

Find out more or add Call Control to your monthly calling features:

Online
By Phone

Once Call Control is activated, callers will be asked to enter a password when dialling numbers that belong to a blocked category, or a number on the Always Blocked list.

If the password is entered correctly, the call will be completed.

If the person dialling doesn’t have the right password, then he or she will be disconnected.  The account will be locked after the caller has been disconnected 3 times.

To unlock your account, log in to your bell.ca profile and reset your password. Or, call 611 Repair to have your password reset.

Creating your Call Control password

  1. From your home line dial *95.
  2. Follow the prompts and enter your temporary password. This is the last 4 digits of your home phone number.
  3. Follow the prompts to change the temporary password to a new one. It should be 4 to 7 digits.

You can also log in to My Bell (in the My Accounts section) to change your password and manage your Call Control settings.
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Log in to My Bell to manage your Call Control online

Login




Note: Your password is used to override blocked numbers once Call Control has been activated. Be sure to keep it confidential.

Turning Call Control on or off

  1. Dial *95.
  2. Enter your password and press 1.
  3. Follow the prompts and press 1 to turn on Call Control. Press 2 to turn it off.

You can now activate and manage Call Control through MyBell:

  1. Log in to MyBell and select Home phone from the My services drop down menu.
  2. Select the My package & Features tab.
  3. Under Manage my service settings, click on Change next to all Control.

You can now activate or de-activate your service and manage its features.

Blocking specific numbers

You can create a list of up to 25 always blocked numbers, including local numbers. To do this:

  1. Dial *95.
  2. Enter your password.
  3. You will be given various Call Control options.
  4. Press 5 to add a new number and follow the instructions.

Blocking categories of outgoing numbers

With Call Control, you can block entire categories of outgoing numbers such as:

  • International and domestic long distance
  • 900 and 976 numbers

To block a category of outgoing numbers:

  1. Dial *95.
  2. Enter your password.
  3. Press 2 and follow the instructions.

Allowing specific numbers

Once you have set blocked outgoing numbers, you can create a list of up to 25 always allowed numbers that override them. Add frequently-called numbers to this list so you won't have to share your password. To do this:

  1. Dial *95.
  2. Enter your password.
  3. You will be given various Call Control options.
  4. Press 6 to add a new always allowed number and follow the instructions.

Tips:

  • Be sure to enter numbers exactly as they're dialled from your home phone. Some numbers like 310-BELL, 310-SURF, 911 and 411 cannot be blocked.

Change your password

You can view or change your Call Control password anytime online by log in to My Bell.

To change your password by phone:

  1. Dial *95.
  2. Enter your password.
  3. Respond to the prompts by pressing 3.
  4. The system will ask you to enter your new password (between 4 and 7 digits) and then re-enter it to confirm your selection.

Manage Call Control online

Access all your Call Control settings by logging in to My Bell :

  1. Log in to your My Bell with your Username and Password.
  2. Click the phone number that your Call Control service is linked to.
  3. Select Call Control in the Features & services section.

Log in to My Bell to manage your Call Control online

Log in




Note: Your online Call Control profile will be available 48 hours after the service becomes active on your line.