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What is 4K service from Bell Fibe TV

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

What is 4K?

4K resolution, also known as Ultra HD, is the next generation in TV picture quality. It delivers a sharper and more realistic image that has four times the detail of full HD (1080p), and offers a more immersive experience overall.

What equipment do I need to watch Fibe TV in 4K?

To enjoy 4K content on Fibe TV, you will need:

  • A compatible 4K TV
  • The 4K Whole Home PVR from Bell Fibe TV

Make sure to use an HDMI input on your TV that supports 4K. It will be identified with HDMI 2.0 or HDCP 2.2. For more information please consult your TV’s manual.

NOTE: To get the maximum benefit of Bell’s 4K service, please ensure that your TV has the latest firmware. For more info on how to get the firmware, please contact your TV manufacturer.

What is the 4K Whole Home PVR?

With the 4K Whole Home PVR, you can watch and record shows in 4K, HD and SD, as well as pause and rewind live programming.

The 4K Whole Home PVR features the following:

  • Record up to 150 hours of 4K programming or up to 320 hours in HD
  • HDR (High Dynamic Range) ready
  • Compatible with standard definition (SD), high definition (HD) and Ultra HD (4K)
  • Dolby® Digital 5.1
  • Dimensions: 5.5 cm (H) X 24.5 cm (W) X 18 cm (D) and Weight: 0.9 kg

What is the Bluetooth Slim remote and how does it work?

The new Bluetooth Slim remote allows you to control your TV service without having a direct line of sight to the 4K Whole Home PVR. This means you can place the 4K Whole Home PVR inside a closed cabinet, out of sight.

NOTE: The Bluetooth Slim remote is not compatible with other Bell Fibe TV receivers in your home.

What content is available in 4K?

Bell has a growing selection of 4K content.

  • Sporting events: Tune in to channel 1399 for exciting sports events in 4K. This channel showcases Toronto Raptors home games, regional Toronto Maple Leafs games and Ottawa Senators home games.
  • On demand movies and TV series: Press the on demand button on your remote to access the following 4K content on demand:
    • Movies: Available on demand movies in 4K can be found in the 4K section under the Movies category. When you rent a movie in 4K, the HD version is included, allowing you to enjoy your selection on any receiver in your home.
    • TV: Some channels already offer content in 4K with more to come. This 4K content can be found in the channel’s 4K category in the On Demand menu. You must be subscribed to the channel to view its on demand content.
  • Netflix: You can access Netflix 4K content right from your Fibe TV service.

Visit www.bell.ca/4K for more details on the available 4K content.

Can I keep my recordings and schedules when I upgrade to the 4K Whole Home PVR?

The 4K Whole Home PVR will remember the scheduled recordings from your previous HD PVR. You will not, however, be able to transfer the content that has already recorded.

I have two 4K TVs in my house. Can I watch 4K content on both of them?

It is only possible to have one 4K Whole Home PVR per household at this time; 4K content can only be viewed on the TV it’s connected to.

Can I rent an on demand movie in 4K, and do I have to pay extra if I also want to watch it in HD?

Bell has a growing library of 4K movies available on demand. Movies in 4K are priced a bit higher than those in HD, but you will get access to the HD version as well. This will allow you to pause the movie on your 4K TV and resume in another room on an HD TV.

Can I watch Netflix in 4K on the 4K Whole Home PVR?

Yes, you can watch Netflix 4K content with the Netflix app.

What you need:

  • A 4K TV
  • A 4K receiver set to 4K resolution
  • A Netflix subscription that supports 4K content.

You can access Netflix right from your Fibe TV service. There are two ways to access the Netflix app:

  • Press apps (or INTERACTIVE TV) on your remote to bring up the app launcher. Scroll to the right until you’re on the Netflix icon and press select (or OK) to launch the app.
  • Go to channel 311 or 1311 and press select (or OK) to launch the Netflix app.

How do I set up my remote to control the TV power and volume?

You can set up your remote to control your TV’s volume and power through an application on your TV screen:

  1. Press the Menu button on your remote.
  2. Select Settings.
  3. Select Remote control.
  4. Select Remote setup and follow the directions.

How to dim the LED lights on the front panel of my 4K Whole Home PVR

If you find that the LED lights on the front panel of your 4K Whole Home PVR are too bright, you can adjust their brightness.

Press the MENU and INFO buttons at the same time on your Bluetooth Slim remote to cycle between the high and dim LED light settings on your 4K Whole Home PVR.

How do I get help with my 4K service?

If you are experiencing issues with your 4K service, please visit the 4K PVR support page for more information.

Compatible 4K TVs
What is 4K?

4K resolution, also known as Ultra HD, is the next generation in TV picture quality. It delivers a sharper and more realistic image that has four times the detail of full HD (1080p), and offers a more immersive experience overall.

What equipment do I need to watch Fibe TV in 4K?

To enjoy 4K content on Fibe TV, you will need:

  • A compatible 4K TV
  • The 4K Whole Home PVR from Bell Fibe TV

Make sure to use an HDMI input on your TV that supports 4K. It will be identified with HDMI 2.0 or HDCP 2.2. For more information please consult your TV’s manual.

NOTE: To get the maximum benefit of Bell’s 4K service, please ensure that your TV has the latest firmware. For more info on how to get the firmware, please contact your TV manufacturer.

What is the 4K Whole Home PVR?

With the 4K Whole Home PVR, you can watch and record shows in 4K, HD and SD, as well as pause and rewind live programming.

The 4K Whole Home PVR features the following:

  • Record up to 150 hours of 4K programming or up to 320 hours in HD
  • HDR (High Dynamic Range) ready
  • Compatible with standard definition (SD), high definition (HD) and Ultra HD (4K)
  • Dolby® Digital 5.1
  • Dimensions: 5.5 cm (H) X 24.5 cm (W) X 18 cm (D) and Weight: 0.9 kg

What is the Bluetooth Slim remote and how does it work?

The new Bluetooth Slim remote allows you to control your TV service without having a direct line of sight to the 4K Whole Home PVR. This means you can place the 4K Whole Home PVR inside a closed cabinet, out of sight.

NOTE: The Bluetooth Slim remote is not compatible with other Bell Fibe TV receivers in your home.

What content is available in 4K?

Bell has a growing selection of 4K content.

  • Sporting events: Tune in to channel 1399 for exciting sports events in 4K. This channel showcases Toronto Raptors home games, regional Toronto Maple Leafs games and Ottawa Senators home games.
  • On demand movies and TV series: Press the on demand button on your remote to access the following 4K content on demand:
    • Movies: Available on demand movies in 4K can be found in the 4K section under the Movies category. When you rent a movie in 4K, the HD version is included, allowing you to enjoy your selection on any receiver in your home.
    • TV: Some channels already offer content in 4K with more to come. This 4K content can be found in the channel’s 4K category in the On Demand menu. You must be subscribed to the channel to view its on demand content.
  • Netflix: You can access Netflix 4K content right from your Fibe TV service.

Visit www.bell.ca/4K for more details on the available 4K content.

Can I keep my recordings and schedules when I upgrade to the 4K Whole Home PVR?

The 4K Whole Home PVR will remember the scheduled recordings from your previous HD PVR. You will not, however, be able to transfer the content that has already recorded.

I have two 4K TVs in my house. Can I watch 4K content on both of them?

It is only possible to have one 4K Whole Home PVR per household at this time; 4K content can only be viewed on the TV it’s connected to.

Can I rent an on demand movie in 4K, and do I have to pay extra if I also want to watch it in HD?

Bell has a growing library of 4K movies available on demand. Movies in 4K are priced a bit higher than those in HD, but you will get access to the HD version as well. This will allow you to pause the movie on your 4K TV and resume in another room on an HD TV.

Can I watch Netflix in 4K on the 4K Whole Home PVR?

Yes, you can watch Netflix 4K content with the Netflix app.

What you need:

  • A 4K TV
  • A 4K receiver set to 4K resolution
  • A Netflix subscription that supports 4K content.

You can access Netflix right from your Fibe TV service. There are two ways to access the Netflix app:

  • Press apps (or INTERACTIVE TV) on your remote to bring up the app launcher. Scroll to the right until you’re on the Netflix icon and press select (or OK) to launch the app.
  • Go to channel 311 or 1311 and press select (or OK) to launch the Netflix app.

How do I set up my remote to control the TV power and volume?

You can set up your remote to control your TV’s volume and power through an application on your TV screen:

  1. Press the Menu button on your remote.
  2. Select Settings.
  3. Select Remote control.
  4. Select Remote setup and follow the directions.

How to dim the LED lights on the front panel of my 4K Whole Home PVR

If you find that the LED lights on the front panel of your 4K Whole Home PVR are too bright, you can adjust their brightness.

Press the MENU and INFO buttons at the same time on your Bluetooth Slim remote to cycle between the high and dim LED light settings on your 4K Whole Home PVR.

How do I get help with my 4K service?

If you are experiencing issues with your 4K service, please visit the 4K PVR support page for more information.


Compatible 4K TVs

Compatible 4K TVs

Some of the TVs that are compatible with the 4K Whole Home PVR for Bell Fibe TV are listed below.

If your TV model is not listed, please contact your TV manufacturer for more information.

Pre-requisites to watch 4K content:

  • Upgrade your TV firmware to the latest version
  • If you're not using the HDMI cable provided by Bell, ensure that it is High Speed rated


Note : xx refers to TV size and yyy refers to series

Manufacturer Year Compatible models Compatible ports
Samsung 2013 UNxxF9000 - Only supported if upgraded to One Connect Evolution Kit (SEK-3500U) All HDMI ports
  2014 UNxxHU8700/8550/7250/7000/6950 MHL HDMI port only
    UNxxHU9000 HDMI 3 or HDMI 4
  2015 UNxxJS9500/9100/9000/8600/8500/8000 All HDMI ports*
    UNxxJU7700/7500/7100 All HDMI ports*
    UNxxJU6800/6700/6500 1 HDMI port - STB/DVI port*
    UNxxJU6400 All HDMI ports - MHL port recommended*
  2016 UNxxKS9800/9500/9000/8500/8000 All HDMI ports
    UNxxKU7500/7000/6500/6400/6250/6200 All HDMI ports
Sony 2013 XBR-xxXyyyA Only 1 HDMI port*
  2014 XBR-xxXyyyB Only 2 HDMI ports*
  2015 XBR-xxXyyyC All HDMI ports
  2016 XBR-xxXyyyD All HDMI ports
LG 2015 All 4K TVs  
  2016 All 4K TVs  
    OLEDxxG6/E6 /C6 /B6 All HDMI ports
    xxUH9500/8500/7700/6550/6500/6350/ 6300/6150/6100/6090/5500 All HDMI ports

*Consult your TV owner’s manual or contact your manufacturer for additional information


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