- Open the Settings menu on your Fire TV Stick.
- Select Apps & Notifications.
- Select Manage All Applications and choose the App Store.
- Go to Storage > Clear Data > Clear Cache.
- Reboot your device.
LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT
Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.
My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.
Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:
- damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
- merely discharged and can be recharged and returned to service;
- in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
- not owned by the Purchaser.
Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).
Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.
Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.
More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.
Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.
April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3
- Open the Settings menu on your Fire TV Stick.
- Select Apps & Notifications.
- Select Manage All Applications and choose the App Store.
- Go to Storage > Clear Data > Clear Cache.
- Reboot your device.
Symptom: I get errors while playing content, and playback isn’t resuming.
- Make sure you’re connected to the Internet.
- Try playing another show.
- Close the app fully and make sure it’s not running in the background. Learn how
- Turn your phone or tablet off and then on.
- Make sure you’re connected to the Internet.
- Try playing another show.
- Close the app fully and make sure it’s not running in the background.
- Apple TV (learn how)
- Fire TV Stick (learn how)
- Restart your device
- Apple TV (learn how)
- Fire TV Stick (learn how)
- Make sure both your mobile device and Chromecast are connected to the same Wi-Fi network.
- Try playing another show.
- Downloaded shows cannot be cast. Try casting a live, on demand or recorded show.
- Disable parental controls. They are not supported when casting content.
- Try casting from a different mobile device.
- Try unplugging your ChromecastTM and plugging it back in.
Please note that when using the Fibe TV app on a TV streaming device, the available content varies depending on your location. Learn more about content availability.
- Make sure you’re connected to the Internet.
- Use Safari, Firefox or Chrome. Internet Explorer and Edge are not supported.
- Try playing another show.
- Clear your browser cache and cookies. Learn how to optimize your Internet browser.
- Close your browser and open it again.
Symptom:
Message pop-up that says:
“To watch live TV, you must be connected to your Bell home unlimited Internet, where availability permits. Visit bell.ca/tvstreaming for more information. Streaming on this device may incur Internet usage charges.”
OR
“To cast content you must be subscribed and connected to your main Bell unlimited Internet account.”
Explanation: To watch live TV with the Fibe TV app on Apple, Chromecast™, Amazon and Android devices, you must be at home and connected to the unlimited Bell Internet account associated with your Fibe TV, Satellite TV or Fibe TV app account. You can watch on-demand content and PVR recordings (where available) on other devices with any Internet connection.
Symptom: I am unable to download a recording, or there is no download option.
Explanation: If you cannot download a recording, it may be due to one of the following reasons:
- The Download and Go feature is only available for recordings.
- PVR recordings older than 60 days are not available for download. Note: you can still watch them on your Bell TV receiver.
- This feature can only be used on iOS or Android mobile devices (on a smartphone or tablet).
Symptom: I am receiving the following error: “Recordings can only be downloaded on one device at a time.”
Explanation: You must delete the download from the previous device if you want to download the recording on another device.
Symptom: I am receiving the following error: “Recordings can only be watched on this app if they have not been downloaded on another device”
Explanation: To watch the recording in your app, please delete the downloaded copy from your other device. You can also watch the recording on your Bell TV receiver.
Symptom: I am receiving the following error: “This asset is no longer available because the recording has been deleted.”
Explanation: Once you delete a recording from your PVR, you can no longer watch or download it.
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