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Troubleshooting the Fibe TV app

  1. Open the Settings menu on your Fire TV Stick.
  2. Select Apps & Notifications.
  3. Select Manage All Applications and choose the App Store.
  4. Go to Storage > Clear Data > Clear Cache.
  5. Reboot your device.

Symptom: I get errors while playing content, and playback isn't resuming.

Smartphone or tablet

  1. Make sure you're connected to the Internet.
  2. Try playing another show.
  3. Close the app fully and make sure it's not running in the background. Learn how
  4. Turn your phone or tablet off and then on.

Apple TV, Fire TV or Android TV

  1. Make sure you're connected to the Internet.
  2. Try playing another show.
  3. Close the app fully and make sure it's not running in the background.
  4. Restart your device

Please note that when using the Fibe TV app on a TV streaming device, the available content varies depending on your location. Learn more about content availability.

ChromecastTM

  • Make sure both your mobile device and Chromecast are connected to the same Wi-Fi network.
  • Try playing another show.
  • Downloaded shows cannot be cast. Try casting a live, on demand or recorded show.
  • Disable parental controls. They are not supported when casting content.
  • Try casting from a different mobile device.
  • Try unplugging your ChromecastTM and plugging it back in.

Please note that when using the Fibe TV app on a TV streaming device, the available content varies depending on your location. Learn more about content availability.

Computer (Web)

  • Make sure you're connected to the Internet.
  • Use Safari, Firefox or Chrome. Internet Explorer and Edge are not supported.
  • Try playing another show.
  • Clear your browser cache and cookies. Learn how to optimize your Internet browser.
  • Close your browser and open it again.

Symptom:
Message pop-up that says:
“To watch live TV, you must be connected to your Bell home unlimited Internet, where availability permits. Visit bell.ca/tvstreaming for more information. Streaming on this device may incur Internet usage charges.”

OR

“To cast content you must be subscribed and connected to your main Bell unlimited Internet account.”

Explanation: To watch live TV with the Fibe TV app on Apple, Chromecast™, Amazon and Android devices, you must be at home and connected to the unlimited Bell Internet account associated with your Fibe TV, Satellite TV or Fibe TV app account. You can watch on-demand content and PVR recordings (where available) on other devices with any Internet connection.

Symptom: I am unable to download a recording, or there is no download option.
Explanation: If you cannot download a recording, it may be due to one of the following reasons:

  • The Download and Go feature is only available for recordings.
  • PVR recordings older than 60 days are not available for download. Note: you can still watch them on your Bell TV receiver.
  • This feature can only be used on iOS or Android mobile devices (on a smartphone or tablet).

Symptom: I am receiving the following error: “Recordings can only be downloaded on one device at a time.”
Explanation: You must delete the download from the previous device if you want to download the recording on another device.

Symptom: I am receiving the following error: “Recordings can only be watched on this app if they have not been downloaded on another device”  
Explanation: To watch the recording in your app, please delete the downloaded copy from your other device. You can also watch the recording on your Bell TV receiver.

Symptom: I am receiving the following error: “This asset is no longer available because the recording has been deleted.”         
Explanation: Once you delete a recording from your PVR, you can no longer watch or download it.

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