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Help with the video output of the Bell Streamer

If your Bell Streamer is not displaying video, check all connections and inputs. If the problem persists, try manually restarting the Streamer.

  1. Check the video input and power
    • Check the HDMI cable between the Bell Streamer and the TV. Make sure the cable is not damaged and that it is correctly connected.
    • Check the USB connection between the Bell Streamer and the power adapter and cable supplied by Bell. Ensure all connections are solid and plugged into an AC power outlet.
    • Make sure that the power cable is NOT plugged into a USB port on the TV. These ports do not supply sufficient power to the Bell Streamer.
    • Ensure the remote control has fresh batteries and that the red light appears on the remote control when any button is pressed. Also ensure the remote is paired.
    • If the light is red on the side of the Streamer, press the power and/or OK button on the Bell Streamer’s remote to wake the device.
    • Ensure the TV is set to the appropriate input for the Bell Streamer. Using your TV’s remote control, press the Input key (sometimes called TV/Video or Source) repeatedly to cycle through all the inputs of your TV.
  2. Manually restart the Bell Streamer
    1. Unplug the power supply from the Bell Streamer.
    2. Wait 10 seconds.
    3. Reconnect the power supply.
    4. If the red or green light appear, check the video input and power again as described above.

If you’re not able to resolve the issue following these steps, please contact us.

If the video quality of the Bell Streamer is poor, check the network and other settings of the Bell Streamer. If the problem persists, try restarting the device.

Check network settings

Ensure the Bell Streamer is connected to your home Wi-Fi network with a strong signal.

  1. Select Settings from the left navigation menu.
  2. Under Device, select Settings.
  3. Select Network & Internet.
  4. Ensure Wi-Fi is turned on (it will say Connected under the network name). If not, select your network from the list and follow the on-screen instructions to turn it on.
  5. Ensure that the signal strength indicator for your network shows a strong signal. Learn how to optimize your Wi-Fi connection.
  6. Select the strongest possible signal if multiple networks are available.
Adjust the video quality

You can maximize the streaming quality for the available network connection.

  1. Select Settings from the left navigation menu.
  2. Under My account, select Streaming.
  3. Select Standard, Good, Better or Best.

Good to know: For those who are not on an unlimited plan, please be aware that increasing the video quality will consume more usage.

Restart the Bell Streamer

  1. Select Settings from the left navigation menu.
  2. Under the Device section, select Settings.
  3. Select Restart.

If you’re not able to resolve the issue following these steps, please contact us.