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What to do after a death

We are sorry for your loss. If you need to change the name of an account holder or cancel services, please see below for next steps.

Mobility Prepaid plans:

  • If the account is registered for automatic top-up, please contact us to have it stopped.
  • The account will be automatically deactivated after 90 days of inactivity. There is no need to contact us.
  • The estate can transfer the ownership of the account if you wish to keep it active.

Mobility monthly plans:

  • Accounts can be cancelled upon request.
  • The estate can transfer the ownership of the account if you wish to keep it active.
  • The estate is responsible for paying all outstanding monthly and/or usage charges on the account.

To do any of the above, please contact us.

TV, Internet or Home phone:

  • Accounts can be cancelled upon request.
  • The estate can transfer the ownership of the account if you wish to keep it active.
  • The estate is responsible for paying all outstanding charges, as well as monthly and/or usage charges until the transfer of responsibility has been completed or the service has been cancelled.

To do any of the above, please contact us:

Note: early termination fees will be waived at the time of cancellation.

We may ask you for the following:

  • The account number and name of the account holder
  • Your relationship to the deceased
  • A copy of the death certificate