You should never share your one-time verification code with anyone. It should be used only on a Bell multi-factor authentication (MFA) validation screen (e.g., when logging in or making changes to your MFA details).

What is multi-factor authentication (MFA)?

Multi-factor authentication (MFA) adds another layer of security to your MyBell account by using more than one method to verify your identity. When logging in, you still enter your existing MyBell username and password, followed by the unique one-time verification code we send to your preferred email address or phone number. You must enter the correct one-time verification code before you can access your account.

Why is Bell using multi-factor authentication (MFA)?

Bell is enhancing MyBell account security by using MFA to help ensure only you can access your account.

Getting started with multi-factor authentication (MFA)

How do I set up multi-factor authentication (MFA) for the first time?

Log in to MyBell as usual by entering your username and password.
You’ll receive a one-time verification code at the contact email address listed in your MyBell profile.
After successfully verifying your email, you‘ll be prompted to add a number.
Enter the one-time verification code sent to your number to finish logging in.
Now that MFA is set up, you can update your contact email or number at any time in the profile section of MyBell.

Note: You may be prompted for a verification code multiple times depending on the changes you make to your profile.

Can I opt out and just use a password?

To enhance the security of account and personal information, Bell customers will be required to use multi-factor authentication (MFA). You cannot opt out.

Using multi-factor authentication (MFA)

How do I use the one-time verification code?

When logging in to MyBell or making changes to your profile, you may be asked to enter a one-time verification code. Once you receive the code, you should never share it with anyone and should only use it on the Confirm your identity.

Where is the one-time verification code sent?

We’ll send the one-time verification code to the contact email address or MFA number listed in your MyBell profile. If you don't see the email, check your spam/junk folder. If you’ve already set up multi-factor authentication (MFA) with a number, you can also choose to receive the code by text.

Do I need an email and a phone number to use MFA?

Yes, you will be required to have both an email address and a number associated with your MyBell profile to use multi-factor authentication (MFA). After logging in for the first time, you can edit your profile to change your email address or phone number for use with MFA.

Will I have to enter a one-time verification code every time I log in?

No. Bell has attempted to minimize how often we request a one-time verification code. If, for whatever reason, we detect unusual account activity during your log in, we’ll request a one-time verification code to make sure it’s really you logging in.

Managing settings

Can I change where the one-time verification code is sent?

Yes. After you log in with multi-factor authentication (MFA) for the first time, you can make changes to your email address or phone number by following instructions on the MyBell profile page.

Can I use a landline to receive my one-time verification code?

No. One-time verification codes can only be sent to an email address or Canadian number.

Troubleshooting multi-factor authentication (MFA)

I’m having trouble logging in to MyBell. Where can I get help?

Here are some login troubleshooting tips.

I didn’t get the one-time verification code. What do I do?

If you requested a one-time verification code via email but haven’t received it, please check your spam folder. If it’s not there, wait six minutes and try again.

If you’ve already verified a number for use with multi-factor authentication (MFA), you can choose Use another contact method to have your one-time verification code sent by text.

What do I do if I see suspicious activity or suspect fraud on my Bell account?

If you suspect an unauthorized attempt to log in to your account, you should immediately change your password and monitor your account for any further activity.

If you suspect you have been the victim of fraud:

Contact the Bell Loss Prevention team at 1 800 509-9904 immediately.
Change your MyBell password following good password practices.
Monitor your account and report any suspicious activity or changes.

My code is going to a sympatico.ca or bell.net email and I can’t access it. What do I do?