Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.
My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.
Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:
Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).
Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.
Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.
More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.
Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.
April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3
Once your order has shipped, you will receive a shipping confirmation email with your order number and a link to track your order. Using your order number and postal code or phone number, you can view your order summary, status, estimated delivery date and more.
We offer free shipping on all orders. Shop now.
All shipping is handled by Canada Post and Purolator.
Satellite dishes and receivers are delivered at the time of installation. They are installed and activated within 10 days of your order. You'll receive confirmation of the installation date by email.
Your modem will be delivered and Bell Internet service will be activated within 2 business days (4 to 5 days for dial-up service).
When an item you’ve ordered is out-of-stock, the delay may be up to 60 days, depending on what is available from our supplier. When this happens, we’ll contact you by email so you can consider other options such as
If you decide to wait for an out-of-stock item but we learn that the item is no longer available from our supplier, we reserve the right to cancel your order.
Allow 3 to 5 days for standard delivery of any shipped items.
Pre-ordering a new mobile device? Learn more about shipping and delivery.
Bell Home phone, Bell Internet and Bell Satellite TV feature orders are processed and activated within 2 business days. Moving requests are processed within 1 to 2 business days. Bell Home phone service will be activated on the date you specified in your request.
I ordered my mobile device in a Bell store. Can I pick it up at different location than where I originally ordered?
No, you must pick up your mobile device at the same Bell store where you ordered it.
I ordered my mobile device online or by phone. When will it be shipped?
Online and telephone orders are delivered directly to the shipping address you provided. Shipping will take place on launch day, unless you were informed of a different date. Please allow 3 to 5 business days for standard delivery.
I ordered my mobile device online or by phone. Can I pick it up in-store to avoid waiting the 3-5 days for shipping?
Devices pre-ordered online or over the phone are delivered directly to the shipping address you provided. They cannot be picked up in-store.
How do I track the shipping status of my device?
Once your order has shipped, you will receive an email with a Canada Post website or Purolator website tracking number, which you can use for online tracking on the Canada Post website or Purolator website.
What happens if the phone is delivered and I’m not there to receive it?
Canada Post:
If you’re not home, Canada Post will leave a delivery notice. Canada Post will then hold your package for a maximum of 15 days at the pick-up location identified on the notice. You must pick up your package yourself, with photo ID to confirm your identity.Purolator:
If you’re not home, Purolator will leave a delivery notice that includes a pick-up location and a phone number to call for scheduling a second delivery attempt. Purolator holds packages for 5 days only.
What is the warranty on the mobile device I ordered?
A standard manufacturer’s warranty applies. For Apple devices, a standard one-year hardware warranty applies with complimentary 90-day troubleshooting at Apple stores. For more details visit www.bell.ca/applesupport.
Can I switch the model or size of the mobile device I ordered (e.g. get a 16 GB black, instead of a 32 GB white model)?
If you ordered your device in-store you may be able to switch the model or size when you pick it up, if the one you want is available at the Bell store you visit. Unfortunately you cannot switch models if you ordered online or over the phone.
Can I trade in my current device and use its value towards the device I want to pre-order?
Yes, you can. However, since trade-ins can only be processed in-store, you must order your new device in-store as well. When you order your new device you’ll need to pay the 2-year or 30-day price. When you pick up your new device your trade-in will be processed and a refund will be issued for the trade-in value. If the trade-in value is more than what you have paid, you can use the remainder toward other items, such as accessories. Learn more about the Bell Trade-in program.
If I’m not satisfied with the device, can I return it and get a refund?
Yes, you can return it to the same store where you bought it. If you ordered the device online or by phone you can use the return form included with your shipment. Learn more about Bell's refund policy.
Can I have my iPhone unlocked?
Yes, you can unlock your iPhone. The cost of unlocking is $50; subject to your account being in good standing. For devices purchased outright, we will unlock at any time. If you have an outstanding device balance, we will unlock 90 days after activation.
Once your order has shipped, you will receive a shipping confirmation email with your order number and a link to track your order. Using your order number and postal code or phone number, you can view your order summary, status, estimated delivery date and more.
Canada Post: If you’re not home, Canada Post will leave a delivery notice. Canada Post will then hold your package for a maximum of 15 days at the pick-up location identified on the notice. You must pick up your package yourself, with photo ID to confirm your identity.
Purolator: If you’re not home, Purolator will leave a delivery notice that includes a pick-up location and a phone number to call for scheduling a second delivery attempt. Purolator holds packages for 5 days only.
Bell Install can set up your new Bell equipment for you. But even better, we can hook up your Bell Satellite TV with your home theatre system, and install a wireless network for your Bell Internet access.
You must be at home for the installation of your Bell Satellite TV satellite dishes and receivers. As well, to accept delivery and installation, you must have:
