To return a mobile phone, telephone or accessory, simply fill out the return form included with your shipment and stick the included return label on the outside of the box.
- Canada Post shipments: drop off the package at any Canada Post outlet.
- Purolator shipments: call the phone number on the return label to arrange for Purolator pick-up or to find the nearest drop-off location.
- A no return/no refund policy applies to all clearance phones.
- Mobile phones purchased in the store must be returned to the store where the purchase was made. Products purchased on bell.ca cannot be returned to a store.
Modems, Wi-Fi pods and receivers
We offer free returns for Internet and TV hardware.
Print your own shipping label and affix the label to the package (a box is recommended) into which you’ll have carefully packed all your equipment and accessories.
You have 30 business days to return your undamaged equipment after cancelling your service to avoid the non-return fee. This fee can range between $75 and $599.
Track your return