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Manage your appointment

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

The Manage Your Appointment tool
Types of notifications
Confirming
Rescheduling
Cancelling
Technician’s estimated arrival time

Technician’s estimated arrival time

When the technician is on the way, you will receive the second notification where you can check the estimated arrival time.

To check the technician’s estimated time of arrival:

  1. In the notification, select the link to manage your appointment. You can find the estimated time of arrival on the appointment information page.
  2. Click the Confirm adult presence button (optional).
  3. A popup with special instructions for the technician appears. You can either:
    • Provide special instructions and select Send instructions.
    • or
    • Leave it blank and select No instructions.

Please note:
The appointment window you have selected is for the technician’s arrival time. Depending on its complexity, the job may extend past the selected time frame.

The Manage Your Appointment tool

The Manage Your Appointment tool

The Manage Your Appointment tool allows you to receive notifications and track an installation or repair appointment for Fibe TV, Internet or Home phone.

When you book your appointment, you will receive a unique link to access the tool. This tool allows you to confirm your availability, cancel or reschedule the technician visit as well as track the technician's estimated time of arrival.


Types of notifications

Types of notifications

You will receive three notifications either by text or email based on the preference you selected when you booked the appointment.

First notification - Reminder

The day before your scheduled appointment, you will receive a reminder where you’ll be able to confirm your availability, or cancel or reschedule your appointment.

Second notification - En route

You’ll get a second notification when the technician is on the way. You will have the ability to check the estimated arrival time.

Third notification - Installation or repair complete

the final notification is sent once the technician has completed the job. You can return to the tool and rate your experience.


Confirming

Confirming

The day before your scheduled appointment, you will receive the first notification and be asked to confirm your availability.

  1. In the notification, select the link to manage your appointment.
  2. Select the I’ll be there button to confirm your availability.
  3. A popup with special instructions for the technician appears. You can either:
    • Provide special instructions and select Send instructions.
      or
    • Leave it blank and select No instructions.

Your confirmation has now been sent.

If you need to edit or add special instructions after confirming your appointment, you can still do so. On the appointment information page, click the link under the special instructions section to make changes.

Please note:
The appointment window you have selected is for the technician’s arrival time. Depending on its complexity, the job may extend past the selected time frame.


Rescheduling

Rescheduling

If you need to reschedule your appointment once you received the reminder notification, you can easily select a new arrival window in the Manage Your Appointment tool.

If you need to reschedule before receiving your notification, please contact us.

  1. In the notification, select the link to manage your appointment.
  2. Select the Reschedule button.
  3. Select your preferred appointment window from the available options.
  4. Select the Confirm button.
  5. Select the Close button.

Your appointment has now been rescheduled.

Please note:
The appointment window you have selected is for the technician’s arrival time. Depending on its complexity, the job may extend past the selected time frame.


Cancelling

Cancelling

If you need to cancel your repair appointment once you received the reminder notification, you can easily do so in the Manage Your Appointment tool.

If you need to cancel an installation appointment, please contact us.

  • In the notification, select the link to manage your appointment.
  • Select the Cancel button.
  • To confirm, select the Cancel my appointment button.
  • Click the Close button.
  • In the popup, you can provide the reason for cancelling and select the Submit button, otherwise select Skip this.
  • Select the Close button.

Your appointment has now been cancelled.


Technician’s estimated arrival time

Technician’s estimated arrival time

When the technician is on the way, you will receive the second notification where you can check the estimated arrival time.

To check the technician’s estimated time of arrival:

  1. In the notification, select the link to manage your appointment. You can find the estimated time of arrival on the appointment information page.
  2. Click the Confirm adult presence button (optional).
  3. A popup with special instructions for the technician appears. You can either:
    • Provide special instructions and select Send instructions.
    • or
    • Leave it blank and select No instructions.

Please note:
The appointment window you have selected is for the technician’s arrival time. Depending on its complexity, the job may extend past the selected time frame.


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