If you need to cancel your repair appointment once you received the reminder notification, you can easily do so in the Manage Your Appointment tool.
If you need to cancel an installation appointment, please contact us.
- In the notification, select the link to manage your appointment.
- Select the Cancel button.
- To confirm, select the Cancel my appointment button.
- Click the Close button.
- In the popup, you can provide the reason for cancelling and select the Submit button, otherwise select Skip this.
- Select the Close button.
Your appointment has now been cancelled.