Unresolved concerns

At Bell, we are committed to providing our customers with exceptional service. We strive to ensure your complete satisfaction with our products and services. Should you encounter an unresolved concern, we have a clear process in place to address your needs.

Step 1: Contact Bell Customer Support

We encourage you to reach out to our dedicated Customer Support team to discuss any concerns you may have. Our agents are trained to resolve issues promptly and efficiently and can be reached via phone, chat or email.

Step 2: Escalate to Bell Management

If your concern remains unresolved after contacting Customer Support, you can escalate it to our Bell Management team. This team is dedicated to overseeing the customer experience and ensuring that all concerns are addressed appropriately.

Important:

• Before escalating your concern to Bell Management, please ensure that you have provided all relevant details to Customer Support and have exhausted all available resolution options.
• When contacting Bell Management, please provide a clear summary of your concern, including the date and time of your initial contact with Customer Support and the names of any agents you have spoken with.

Bell is committed to providing a positive customer experience. We value your feedback and will work diligently to resolve any unresolved concerns you may have.