In the unlikely event that your concern is not resolved, you may contact the Bell Escalation team at 1 866 317‑3382.
We will do everything we can to resolve your concern. If your matter remains unresolved, there are
you can take.
In the rare event that your issue remains unresolved, we encourage you to contact our Senior Escalation Team at 1 866 223‑5544 or by email at firstname.lastname@example.org to work with you towards a fair resolution.
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
Please note that if your query relates to any of the categories below they fall outside the scope of the CCTS.
Categories outside of CCTS scope:
Pricing of products or services
Content or an application downloaded from the Internet
Equipment – features, warranties
Services still regulated by the CRTC
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call 1 888 221‑1687(toll-free).