Troubleshooting Satellite TV error codes
You can resolve many error code messages quickly without having to contact Bell. Please try the following before calling in.
Most common errors
Error code |
Definition |
Troubleshooting |
---|---|---|
Error 002, 015 & 025 |
Please stand by for the satellite signal / Signal temporarily unavailable |
There’s a variety of reasons why your receiver may be showing these error messages. To troubleshoot, please try the following:
Check your connections: Check that the cable coming from the satellite dish is connected firmly to Satellite In on the back of your receiver. NOTE: Dual tuner receivers need one cable connected to each of the Satellite In spots at the back of your receiver. If that does not resolve the issue, you can check the switch. Here’s how: Note: If you have a 7500 Whole Home receiver, perform the following steps on the 9500 Whole Home PVR.
1. Press MENU on your remote. If you’re still having issues, please contact us. |
Error 021 |
Insert SmartCard |
To resolve this error, try reinserting your SmartCard. Here’s how:
1. Remove the SmartCard located behind a door in the front of the receiver, on left side. Once the card has been reinserted, the receiver restarts and programming should resume. If you’re still having issues, please contact us. |
Error 024 |
Unable to access feature |
Try resetting your receiver by pressing and holding the POWER button on your receiver for at least 5 seconds until it resets. |
Error 023 |
Unable to acquire program guide |
Try resetting your receiver by pressing and holding the POWER button on your receiver for at least 5 seconds until it resets. If that does not resolve the issue, you can check the switch. Here’s how: Note: If you have a 7500 Whole Home receiver, perform the following steps on the 9500 Whole Home PVR.
1. Press MENU on your remote. |
Warning 061 |
Vital program information will now be downloaded into your receiver. |
Try resetting your receiver by pressing and holding the POWER button on your receiver for at least 5 seconds until it resets. If that does not resolve the issue, you can get rid of the error message. Here’s how: Note: If you have a 7500 Whole Home receiver, perform the following steps on the 9500 Whole Home PVR.
1. Press the POWER button on the remote control twice. This sends you to the default page (Point Dish).
|
Error 311, 521 & 0457 |
A serious problem has been detected with your hard drive |
1. Unplug the receiver’s power cord from the power outlet or bar. |
Other errors
Error code |
Definition |
Troubleshooting |
---|---|---|
Attention 005 |
SmartCard does not have authorization |
There’s a variety of reasons why your receiver may be showing these error messages. To troubleshoot, please try the following:
If you’re still having issues, please contact us. |
Attention 129 & 022 |
Your receiver has not yet been authorized |
|
Error 349 |
SmartCard version is incompatible |
|
Error 013 & 014 |
This is a subscription channel that has not yet been purchased |
|
Error 019 |
SmartCard not inserted correctly |
|
Error 020 |
Inserted SmartCard not valid |
|
Error 122 |
Internal communication failure |
|
Error 124 |
Internal SmartCard invalid |
|
Error 970 |
Activate PVR feature on external hard drive |