Satellite TV error codes and troubleshooting

Error 002, 015 & 025

Please stand by for the satellite signal / Signal temporarily unavailable

There’s a variety of reasons why your receiver may be showing these error messages. To troubleshoot, please try the following:

Weather: Are you experiencing bad weather conditions? If you are, please be patient. Your signal will return shortly. While you wait for the weather to clear, visit tv.bell.ca to watch select programming on your computer or tablet.

Check your connections: Check that the cable coming from the satellite dish is connected firmly to Satellite In on the back of your receiver. NOTE: Dual tuner receivers need one cable connected to each of the Satellite In spots at the back of your receiver.

Reset your receiver: Press and hold the POWER button on your receiver for at least 5 seconds until it resets.

Check your power inserter: If you have an HD PVR or multiple receivers on your account, you may have a device called a power inserter to power your satellite installation. Check to ensure it is still plugged into a power outlet.

If that does not resolve the issue, you can check the switch. Here’s how:

Note: If you have a 7500 Whole Home receiver, perform the following steps on the 9500 Whole Home PVR.

1. Press MENU on your remote.
2. Select System Setup (6) > Installation (1) > Point Dish (1).
3. Select the Check Switch option.
4. Select Test.

If you’re still having issues, please contact us.

Error 021

Insert SmartCard

To resolve this error, try reinserting your SmartCard. Here’s how:

1. Remove the SmartCard located behind a door in the front of the receiver, on left side.
2. Wait 15 seconds.
3. Reinsert the SmartCard with the arrow facing up and towards the receiver.

Once the card has been reinserted, the receiver restarts and programming should resume.

If you’re still having issues, please contact us.

Error 024

Unable to access feature

Try resetting your receiver by pressing and holding the POWER button on your receiver for at least 5 seconds until it resets.

If you’re still having issues, please contact us.

Error 023

Unable to acquire program guide

Try resetting your receiver by pressing and holding the POWER button on your receiver for at least 5 seconds until it resets.

If that does not resolve the issue, you can check the switch. Here’s how:

Note: If you have a 7500 Whole Home receiver, perform the following steps on the 9500 Whole Home PVR.

1. Press MENU on your remote.
2. Select System Setup (6) > Installation (1) > Point Dish (1).
3. Select the Check Switch option.
4. Select Test.

Warning 061

Vital program information will now be downloaded into your receiver.

Try resetting your receiver by pressing and holding the POWER button on your receiver for at least 5 seconds until it resets.

If that does not resolve the issue, you can get rid of the error message. Here’s how:

Note: If you have a 7500 Whole Home receiver, perform the following steps on the 9500 Whole Home PVR.

1. Press the POWER button on the remote control twice. This sends you to the default page (Point Dish).
2. Select Check Switch.
3. Select Test.
4. Once the test is complete, select Done.
5. The Point Dish page reappears. Select Done.
6. The Attention 055 message appears. Select Yes.
7. Warning 061 reappears. Please wait from 15 minutes to 2 hours.

• If Warning 060 appears (instead of 061), please contact us
• If Warning 061 stays on the screen for more than 2 hours, please contact us

Error 311, 521 & 0457

A serious problem has been detected with your hard drive

1. Unplug the receiver’s power cord from the power outlet or bar.
2. Wait 30 seconds and plug it back in.

If you’re still having issues, please contact us.

 Attention 005

SmartCard does not have authorization

There’s a variety of reasons why your receiver may be showing these error messages. To troubleshoot, please try the following:

• Sync your programming
• Reset your receiver by pressing and holding the POWER button on your receiver for at least 5 seconds until it resets.

If you’re still having issues, please contact us.

 Attention 129 & 022

Your receiver has not yet been authorized

 Error 349

SmartCard version is incompatible

 Error 013 & 014

This is a subscription channel that has not yet been purchased

 Error 019

SmartCard not inserted correctly

 Error 020

Inserted SmartCard not valid

 Error 122

Internal communication failure

 Error 124

Internal SmartCard invalid

 Error 970

Activate PVR feature on external hard drive

Program guide is being downloaded

SmartCard does not have authorization

This pay-per-view program is no longer available

Please stand by for satellite signal

Acquiring access rights for this event

The credit limit on your SmartCard has been exceeded

Is the mounting and positioning of your dish complete?

Select 'Check' to check installation

Please wait while the installation is checked

This event is locked

Internal SmartCard is not authorized

Receiver is being authorized

Your receiver has not yet been authorized

 A USB Wi-Fi adapter has been disconnected from the USB port

 A USB Wi-Fi adapter has been connected to the receiver

Connected hard drive is being used for archiving

You have connected an external hard drive

 This option is currently in use by TV1

This event is currently in use

 Please wait while we search events

The program is not available in your area

System integrity check

A problem has been detected, please wait while we check your switch configuration

You have connected an unsupported device to the USB port

Connected too many devices to the USB port

You have disconnected a multimedia device from the USB port

There is no multimedia device connected to the USB port

An event is currently being played back from the attached external USB storage device

The receiver has detected that the HD TV does not support HDCP

The attached USB hard drive needs to be reformatted to support the PVR feature

To activate the Bell TV PVR feature on your external hard drive

You have attempted to exit screen without performing check switch

Your TV’s resolution is not compatible with this event

SmartCard not valid

Signal temporarily unavailable

Problem detected with multi-dish switch

Purchase cannot be completed

Program is blacked out

This is a subscription channel that has not yet been purchased

SmartCard not inserted correctly

Inserted SmartCard not valid

Insert SmartCard

Unable to acquire program guide information

Unable to access feature

Pay-per-view events cannot be purchased until the receiver has downloaded new software

You have attempted to create a VCR event timer, but have not completed the VCR setup

The password you entered was not correct

The password you just entered does not match your original password

The number of password retries has been exceeded

The front panel buttons are locked

Unable to access this feature at this time

Internal communication failure detected

Internal SmartCard invalid

A serious problem has been detected with your hard drive

Serious problem detected with PVR data

Low operating temperature error

High operating temperature error

Pay-per-view credit limit exceeded

 A problem has been detected with your switch box configuration

Content on external hard drive is corrupted

External hard drive not authorized

Problem detected with satellite connections

An error occurred while transferring events to your USB storage device

This event has expired

A problem was encountered when opening the files for this PVR event

Signal not from selected satellite

Vital programming information being downloaded

TV2 is currently in use

 Errors have been detected on your hard drive

One of the satellite inputs or switches is not connected properly

 The check switch has found you have fewer satellites than previously detected

The attached USB storage device needs to be reformatted

The attached USB storage device is currently configured with another Bell TV receiver

The attached USB storage device is about to be formatted

Boot recovery