Pack up items from your old residence that you want to bring to
your new residence. These may include:
All your receivers
NOTE: If you are a Satellite TV customer, you can
leave the dish behind. Bell will provide a new dish if one isn't
already installed at your new address.
At your new residence, place your televisions, receivers, remote
controls and wires in the rooms where you want them connected.
Unpack your modem and ensure your computer is connected to it and
ready to use. Plug your phones into the phone jacks throughout
Ensure your furniture is not blocking any outlets or jacks, as the
technician will need access to them to install your services.
If you have a landlord, you may have to ask their permission
before any installation takes place. Our technicians may drill
holes or staple wiring to the wall during installation.
On your move installation day:
For customers requiring an installation by a Bell technician.
The account holder or designated representative (who has reached
legal age of majority) should be on-site to authorize the
installation and stay for its duration.
Our technician will call you at the contact number you provided
before arriving at your new residence.
Have one of your devices ready so our technician can connect it to
your Internet network and conduct any necessary testing.
After your move:
If your move is completed between billing periods and you have
changed your services, you may see partial charges on your bill.
about partial charges.
For more information on moving and our support services: Call
us at 1 866 866-2355.
Depending on the services ordered, you may require an installation by
a technician or you may be able to do it yourself.
If a technician is required:
The technician will arrive in a two-hour windowfootnote Two-hour technician arrival windows can be offered where
available and discussed with the Bell representative at time of
* of your choosing.
The appointment could last between 2 to 6 hours depending on the
services ordered. The technician can give a more accurate estimate
The cost of the installation depends on the services ordered and
will be outlined by the Bell agent helping you arrange your move.
*Where available. Discuss it with the Bell representative at time of the order.
Self-installation is available for select Home phone and Internet
customers, or for customers moving into an area that has been
serviced by Bell in the last year.
Can I keep my phone number?
When you place your move order, you will be able to confirm if you can
keep your number. In most cases, if you are moving within the same
geographical area, you will be able to keep your phone number.
How is my bill going to be affected by the move?
If your move is completed between billing periods and you have changed
your services, you may receive partial charges.
about partial charges.
Is there a fee to move my services?
In most cases, there is no fee to move your services.
How can I prepare for moving day?
Take a look at our
moving checklist, which
tells you everything you should bring with you and what to expect on
Do I need to be at my new residence on moving day?
If you’re the account holder, you should be on-site for the duration
of the installation. If you can't be home at that time, please ensure
that a representative, who has reached legal age of majority, will be
on-site to authorize the installation and sign any required
documentation on your behalf.
How do I check or change my move appointment time?
Your confirmation e-mail will provide details on the date and time of
your appointment, services ordered, costs and any other information.
Should you require a change to your appointment time or your order,
please call us as early as possible to allow us to accommodate your
request on the next available appointment.