Check if your Connection Hub is connected to the Internet

Open your web browser.
Type http://192.168.2.1 in the address bar and press Enter.
If prompted, enter your username and password. If you haven’t changed the admin username and password to something more secure, enter the defaults:
Username: admin
Password: admin
In the Services Connection Status section of the screen:

WAN Status should say Connected.
Internet Status should say Connected.
TV Status is related to Bell Fibe™ TV and does not affect your Internet connection

One of my computers/devices can’t connect to the Internet, but all the others can

Try restarting your Connection Hub. Unplug it and wait 10 seconds before plugging it back in.
If the computer/device is connected wirelessly, see I’m having problems with my Connection Hub wireless connection.
Make sure that all cables are plugged in firmly and correctly. See How to set up my Connection Hub if you’re not sure.
Reboot your computer/device; this may solve your connection problem.
Third-party security software may be impeding your Internet connection. Try disabling the software and surfing again.
If none of these steps solve the problem, contact us for further assistance.

Try restarting your Connection Hub. Unplug it and wait 10 seconds before plugging it back in.
If the computer/device is connected wirelessly, see I’m having problems with my Connection Hub wireless connection.
If the power light is flashing red, a software upgrade is occurring on the Connection Hub and should finish within 10-15 minutes.
If the Internet light is red, you may have changed your Bell Internet password recently and have not yet updated the Connection Hub settings; follow the instructions in How to update my Bell Internet user ID and password.
If the WAN light is off, your Connection Hub may not be connected properly to the Bell Internet network. See How to set up my Connection Hub for more information.
If none of these steps solve the problem, contact us for further assistance.

Try restarting your Connection Hub. Unplug it and wait 10 seconds before plugging it back in. You should always try this as a first step before calling for technical support.
If the computer/device is connected wirelessly, see I’m having problems with my Connection Hub wireless connection.
Some computer viruses or Trojans can slow down your Internet connection. Be sure to scan your computer regularly with up-to-date security software.
If none of these steps solve the problem, contact us for further assistance.