As a customer of Bell Internet, you can have up to three different user identities:
- Bell Internet user ID (b1)
- MyBell username
- Bell Mail email address
1. Bell Internet user ID (b1)
Your user ID (e.g. “b1xxxx##”), along with a password, are automatically assigned to you when you sign up. The Bell Internet user ID begins with "b1" and is followed by four letters and two numbers.
This information is required for the following actions:
- To connect to the Internet
- To identify yourself when contacting our Customer Service Centre or when logging on bell.ca for the first time
- To access your Bell Internet personal Web space
You'll find your Bell Internet user ID in your welcome kit and on your bill
If you’ve lost or forgotten your Bell Internet access password follow the steps below to retrieve it:
- Log in to the My Internet page using your MyBell username and password.
If you don’t have a MyBell username and password, find out how to register.
- Under the My services section, click More about my service
- Under Manage service settings, click the Change button next to Modem access password.
2. MyBell username
This username, of your own choosing, is required (along with a password) to access the My Internet page on MyBell, where you can:
- Pay your bill
- Update your account
- Monitor your Internet usage
Don’t have a MyBell username? Make sure you have your paper bill in hand and register.
How to recover your bell.ca username or reset your password.
3. Bell Mail email address
Your Bell Mail address (ending in “sympatico.ca” or “bell.net”), along with a password, are needed to access your Bell mail.
You can create up to 15 Bell Mail email addresses at no extra cost.
How to retrieve your Bell Mail address and/or password.