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  • Webmail and Bell Mail Suite
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  • Self-serve options

Need help?

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How to use Bell Mail

Signing in to webmail
Using webmail
Using Bell Mail with an email program

Using Bell email with an Email Program

We highly recommend using web-based Bell email, to make the most of its many features. Learn more about Bell email.

However, you can configure Bell email to work with your email software using either POP or IMAP settings. We recommend using IMAP because it provides useful functions, such as syncing your folders and messages across multiple devices.

Supported email software:
Mail for Mac OS 10.5
Mail for Mac OS 10.4
Mail for Mac OS 10.3
Windows Live Mail 2011
Windows Live Mail 2009
Windows Mail
Outlook 2010
Outlook 2007
Outlook 2003
Outlook Express

Unsupported email software
If your email software is not listed, you can attempt to set it up yourself using the support options offered by your software manufacturer.

You’ll need your Bell Mail email address and password, plus one of the following server settings. We recommend using IMAP.

IMAP:

Incoming mail server (IMAP):
IMAP Server: imap.bell.net
Port: 993
SSL required: Yes (Select This server requires a secure connection (SSL) or Use SSL.)

Outgoing mail server (SMTP):
SMTP Server:
smtphm.sympatico.ca
Port: 25 (or 587 if port 25 does not work)
Authentication required: Yes
TLS/SSL required: Yes (Select STARTTLS or TLS if available, if not, select SSL.)

POP:

Incoming mail server (POP):
POP Server: pophm.sympatico.ca
Port: 995
SSL required: Yes (Select This server requires a secure connection (SSL) or Use SSL.)

Outgoing mail server (SMTP):
SMTP Server: smtphm.sympatico.ca
Port: 25 (or 587 if port 25 does not work)
Authentication required: Yes
TLS/SSL required: Yes (Select STARTTLS or TLS if available, if not, select SSL).

If your account hasn’t been migrated to the new email platform, you  will also need to enable POP by logging into  webmail and following these steps:

     
  1. Select the options gear. outlook_gear
  2.  
  3. Select More mail settings.
  4.  
  5. Select Connect devices and apps with POP.
  6.  
  7. Under POP, check Enable.
  8.  
  9. Select Save.

If you don’t know if you’ve been migrated to the new email platform, the easiest way to tell is to check which webmail interface you see when you log in at bell.net/mail.

interface

Syncing Calendar and Contacts:

If you want to sync your Calendar and Contacts to your device or email software, you can do so using CalDAV (Calendar) and CardDAV (Contacts). Use the following settings:

CalDAV/CardDAV Server: dav.webmail.bell.net
Port: 443
Encryption: SSL

Last Updated:03/10/2016

Resetting your password
Finding your Bell Mail address
Signing in to webmail

Signing in to webmail

We're currently hard at work making your Bell email better. During this period you'll experience a temporary two-step log in.

To sign in to your Bell email account from the web:

  1. Go to the sign-in page at www.bell.net
  2. Enter your Bell email address under Email address.
  3. Click Continue
  4. Enter your Bell email address and password.
  5. Click Log in or Sign in.
  6. You can be signed in on more than one computer at once.

    When you are done using Bell email, click your name in the top right corner of the window and then choose Sign out, or simply close your web browser. You will automatically be signed out if you leave your Bell Mail idle for a period of time, unless you have checked the Keep me signed in option.

    If you prefer, you can also sign in from the sites below, using your Bell email address and password:

    • TheLoop.ca – Click the login button in the top-right corner of the page.
    • www.bell.ca/webmail

Last Updated:03/10/2016


Using webmail

Using webmail

The tips below will help you use the webmail service.

Select a link below to learn more about using Bell Mail.

  • Writing a new message
  • Replying to or forwarding a message
  • Adding an attachment
  • Printing an email
  • Changing the view of your Mail screen
  • Working with folders
  • Adding a contact
  • Adding an appointment to the calendar
  • Adding a new task or task list
  • Searching
  • Changing settings
  • Logging in/out


Compatible browsers:

For the best experience, ensure your browser is up to date. We recommend one of the following:

  • Chrome 37 or newer
  • Internet Explorer 10 or newer
  • Firefox 32 or newer
  • Safari 7.1 or newer

Last Updated:03/10/2016


Using Bell Mail with an email program

Using Bell email with an Email Program

We highly recommend using web-based Bell email, to make the most of its many features. Learn more about Bell email.

However, you can configure Bell email to work with your email software using either POP or IMAP settings. We recommend using IMAP because it provides useful functions, such as syncing your folders and messages across multiple devices.

Supported email software:
Mail for Mac OS 10.5
Mail for Mac OS 10.4
Mail for Mac OS 10.3
Windows Live Mail 2011
Windows Live Mail 2009
Windows Mail
Outlook 2010
Outlook 2007
Outlook 2003
Outlook Express

Unsupported email software
If your email software is not listed, you can attempt to set it up yourself using the support options offered by your software manufacturer.

You’ll need your Bell Mail email address and password, plus one of the following server settings. We recommend using IMAP.

IMAP:

Incoming mail server (IMAP):
IMAP Server: imap.bell.net
Port: 993
SSL required: Yes (Select This server requires a secure connection (SSL) or Use SSL.)

Outgoing mail server (SMTP):
SMTP Server:
smtphm.sympatico.ca
Port: 25 (or 587 if port 25 does not work)
Authentication required: Yes
TLS/SSL required: Yes (Select STARTTLS or TLS if available, if not, select SSL.)

POP:

Incoming mail server (POP):
POP Server: pophm.sympatico.ca
Port: 995
SSL required: Yes (Select This server requires a secure connection (SSL) or Use SSL.)

Outgoing mail server (SMTP):
SMTP Server: smtphm.sympatico.ca
Port: 25 (or 587 if port 25 does not work)
Authentication required: Yes
TLS/SSL required: Yes (Select STARTTLS or TLS if available, if not, select SSL).

If your account hasn’t been migrated to the new email platform, you  will also need to enable POP by logging into  webmail and following these steps:

     
  1. Select the options gear. outlook_gear
  2.  
  3. Select More mail settings.
  4.  
  5. Select Connect devices and apps with POP.
  6.  
  7. Under POP, check Enable.
  8.  
  9. Select Save.

If you don’t know if you’ve been migrated to the new email platform, the easiest way to tell is to check which webmail interface you see when you log in at bell.net/mail.

interface

Syncing Calendar and Contacts:

If you want to sync your Calendar and Contacts to your device or email software, you can do so using CalDAV (Calendar) and CardDAV (Contacts). Use the following settings:

CalDAV/CardDAV Server: dav.webmail.bell.net
Port: 443
Encryption: SSL

Last Updated:03/10/2016


Resetting your password

Resetting your password

If you’ve lost or forgotten your email password, follow the steps below to change it or follow the tutorial.

Reset your password through MyBell

  1. Log in to MyBell (bell.ca) using your MyBell username and password.
  2. On the MyBell homepage, under the My Services section, click View details.

    View details

  3. Click on My package and features.

    My package and features

  4. Click on Change next to Email address.

    Change

  5. Click on Change email password.

    Change email password

  6. Choose a new password and click Save.

    Save

Option 2: Reset your password through Bell Mail

  1. Open the Bell Mail password reset page.
  2. Enter your email address.
  3. Type in the characters shown in the security picture.

    security picture

  4. Click Continue.
  5. To reset your password:
    Answer your secret question
    or
    Send yourself a password reset email (if you provided an alternate email address)
  6. Follow the on-screen steps for resetting your password.

Tips for creating a strong Bell Mail password

  • Make it at least eight characters long.
  • Don’t use your username, real name, or company name.
  • Don’t use complete words.
  • Make it significantly different from previous passwords and don’t use the same password for all of your accounts.
  • Include a combination of uppercase and lowercase letters, numbers and symbols (such as !, #, *).

If you still need assistance, you can contact us.

Last Updated:03/10/2016


Finding your Bell Mail address

Finding your Bell Mail address

You can find your Bell Mail address (ending in “sympatico.ca” or “bell.net”) in MyBell. Follow the steps below to locate it or follow the tutorial.

  1. Log in to MyBell. If you don’t have a MyBell username and password, you can register now or learn more about MyBell.

  2. On the MyBell homepage,  under the My Services section, click View details.

    CR00021155_Picture_1_EN

  3. Click on My package and features.

    CR00021155_Picture_2_EN

  4. You will now see all the email addresses associated with your account listed next to Email  address.

    CR00021155_Picture_3_EN

You can also reset your Bell Mail password if you’ve forgotten it.

If you still need assistance, please contact us.

Last Updated:03/10/2016


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