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Bell MTS Internet - What are Wi-Fi pods and how do I use them?

Looking for support with the Bell Wi-Fi app?

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Visit bell.ca/wifiapp to learn how to use the Bell Wi-Fi app for things like sharing your Wi-Fi password, managing your devices, and setting up parental controls.

Bell MTS Internet - What are Wi-Fi Pods?

Wi-Fi pods are additional Wi-Fi access points that are placed throughout your home. They work together with our Home Hub 3000 and Giga Hub modems to create a seamless, powerful Wi-Fi network in every room.

You may have one of three different types of Wi-Fi pods in your home.

  • Wi-Fi 6E Pods - Our latest generation of Wi-Fi pods exclusive to our FTTH customers.
  • Wi-Fi Pod Gen 3 – Providing faster Wi-Fi with greater coverage.
  • Wi-Fi Pod Mini – Our first generation of Wi-Fi pods, great for those who subscribe to speeds below 150 Mbps.

All types of pods offer extended, mesh Wi-Fi coverage throughout your home.

Bell MTS Internet - How to use Wi-Fi pods

  1. Naming your pods can help easily identify them in the app.

    • Open the Bell Wi-Fi app and log in with your Bell MTS MyAccount username and password.
    • In the Adapt section, touch the pod you want to name or rename.
    • Touch the three dots menu.
    • Touch Rename pod to rename an existing pod or touch Locate and name pods to add a pod.
    • Touch Done to save your changes.

  2. Checking pod connection quality.

    The Bell Wi-Fi app monitors your network to give you a connection quality rating for each Wi-Fi pod, and to show you when there is a problem. Your pods work as a team – if one pod has poor connection quality, any other pods connected to it will be affected. You will get the best performance when all pods have excellent connection quality.

    To view pod connection quality:

    1. Open the Bell Wi-Fi app and log in with your Bell MTS MyAccount username and password.

    2. In the Adapt section, select the pod you want to troubleshoot. The connection quality rating will appear under the pod name, along with what channel it’s on and which pod or modem it's connected to.

      • Excellent – All applications should run perfectly.
      • Good – All applications should run without any major impairments. You may see some buffering for high-speed applications, like 4K video streaming.
      • Fair – Not ideal for real-time applications or high throughput applications, like 4K video streaming. Try moving your pod closer to your modem or away from anything that might be causing interference.
      • Poor – Your pod is not communicating well with the network. Real-time applications such as video calling or streaming may suffer. Try moving your pod closer to your modem or away from anything that might be causing interference.

Bell MTS Internet - Adding or removing Wi-Fi pods

How do I add a pod using the App?

  1. Ensure Bluetooth is enabled on your device.

    • The app uses Bluetooth to communicate with pods for setup.
  2. On the home screen under Adapt, is the network overview section. Touch the three dots menu on the right corner of the screen.
  3. Touch Add a pod.
  4. Bring your device close to each new pod to ensure they are properly recognized.
  5. When all the pods have been detected, select → All Done.
  6. The number of pods listed should correspond to the number of pods in your home.
  7. If one of the pods is missing, repeat step 2.

Note: It may take some time for the pods to fully calibrate and appear as online.

How do I remove a pod using the App?
  1. Open the Bell Wi-Fi app and log in with your Bell MTS MyAccount username and password.
  2. In the Adapt section, select the pod you want to remove.
  3. Touch the three dots sub menu on the right corner of the screen.
  4. Select Delete Pod from the sub menu of the corresponding pod.
  5. Confirm the action by selecting Delete from the pop up.
  6. A message will confirm the pod was deleted.
How do I remove all pods using the App?
  1. Open the Bell Wi-Fi app and log in with your Bell MTS MyAccount username and password.
  2. In the Adapt section, select the pod you want to remove.
  3. Select the sub menu (three vertical dots).
  4. Select Delete Pod from the sub menu of the corresponding pod.
  5. Select the back arrow to go back.

Note: this feature is only available with the Android version of the app.

Bell MTS Internet - Locating or renaming Wi-Fi pods

How do I locate and rename all pods?

  1. Ensure Bluetooth is enabled on your device.

    • The app uses Bluetooth to communicate with pods for setup
  2. Open the Bell Wi-Fi app and log in with your Bell MTS MyAccount username and password.
  3. On the home screen under Adapt, is the network overview section. Touch the three dots menu on the right corner of the screen.
  4. Touch Locate and name pods.
  5. A new screen will appear directing you to bring your device to a nearby pod.
  6. Once the pod is detected by holding your device close to the pod, select a name from the list provided or create a custom name.
  7. Select Done.
  8. Bring your device close to each pod to ensure they are properly recognized.
How do I rename an individual pod?
  1. Open the Bell Wi-Fi app and log in with your Bell MTS MyAccount username and password.
  2. In the Adapt section, select the pod your want to rename.
  3. Select the three vertical dots menu on the top right corner.
  4. Touch Rename pod.
  5. Name the pod based on your preferences. We recommend you name the pod based on its location within your home.
  6. Touch Done.

Bell MTS Internet - Pod installation tips for best performance

  1. Space pods evenly from the Home Hub or Giga Hub, and from each other.

    • Try to space pods evenly, with no more than 10 to 14 meters between the Home Hub 3000, or Giga Hub and individual pod(s).

  2. Install pods on interior walls.

    • Ideally, place the pod (s) along interior walls separating the rooms rather than exterior walls.

  3. Keep the pods in the open.

    • Wi-Fi signals travel through the air and generally weaken over distance, but their strength can also be affected by:

      • Building materials: Concrete or metal make it harder for the Wi-Fi signal to move freely, ultimately slowing down your Internet speed.
      • Appliances: Certain appliances, like microwaves or even baby monitors, can interfere with the Wi-Fi signal, possibly slowing down your speed.
      • Ventilation: Pods should not be covered by furniture or placed in an electrical cabinet, where they can overheat and impact performance.

  4. Wait 24 hours for best performance.

    Bell Wi-Fi pods continuously optimizes your network based on when and where your devices access the Internet in your home. This helps ensure they always get the strongest signal. After installing pod(s), or any time you unplug them, it may take up to 24 hours for the pods to complete the optimization process.

Good to know:

  • Your device may not always connect to the pod that is closest to it. The network will determine the best connection based on a variety of factors, such as interference and traffic.
  • While Bell Wi-Fi pods determine the best connection, sometimes devices need some help connecting. Turning your device’s Wi-Fi off and back on may solve performance issues.
  • If your pods have a poor connection to the modem, try moving them to different locations to see if this improves performance.
Can I move my pods around my home?
  • You may move around your pod(s) to improve Wi-Fi coverage to certain areas. For example: I want coverage in my sunroom during the summer.
  • We recommend connecting pods on inside walls in the home and within 10-14 meters from the Home Hub and one another. This will ensure adequate connections.
  • Once moved, pods require a minimum of 10 minutes to recalibrate their connection to the rest of the network. Allow for up to 48 hours for full optimization.
  • Do not place pods directly next to one another, as this may reduce the performance of your network.
Are there any restrictions on where and how I place my pods, or how I use them?
  • The pods are configured for low power radiative Wi-Fi, and comply with RSS-102 Industry Canada Rules for exposure limits.
  • A minimum distance of 30cm (1ft) should be maintained between a pod and any nearby persons.
  • Do not connect the pods to an extension cord, receptacle, or any other outlet unless the prongs can be fully inserted with no part of the prongs exposed.
  • Pods are strictly for indoor use. The pods are not certified for outdoor use.
  • Do not use pods near water and avoid contact with moisture.

Bell MTS Internet - Why have I lost Wi-Fi connectivity while upgrading from Gen 1 to Gen 3 pods?

  1. Log into the Wi-Fi app.
  2. Confirm your personal SSID (Wi-Fi network name i.e. BELL2022).

  3. Confirm your current Wi-Fi network password.

    Note: If you attempt to change your current SSID and password from what it is currently using this prompt, your device and others connected to your wireless network, may drop and will need to be reconnected.

  4. Your Wi-Fi should be re-established. If you continue to have issues, please call 204 225-5687.