McAfee Security from Bell

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Frequently asked questions

  • Q1. What features are included in my package?
    A1. The features included vary with the plan you select, as shown in the chart below.

    McAfee Security from Bell

    Good

    (Free)

    Better

    ($5/month)*

    Best

    ($10/month)

    Virus and Malware Protection Yes Yes Yes
    Anti-Bot Protection Yes Yes
    Anti-Spam Yes Yes Yes
    Parental Controls Yes Yes Yes
    Phishing Protection Yes Yes Yes
    SiteAdvisor® Yes Yes Yes
    Two-Way Firewall Yes Yes Yes
    Malicious Ad Protection Yes Yes Yes
    Network Manager Yes Yes Yes
    Digital Data Shredder Yes Yes Yes
    PC Tune-Up Yes Yes Yes
    Family Protection, including Yes Yes
    Online Content Filtering Yes Yes
    Social Network Monitoring Yes Yes
    Activity Reporting Yes Yes
    Program Blocking Yes Yes
    Mobile Device Protection, including Yes Yes
    Mobile Virus and Malware Protection Yes Yes
    Mobile Phishing Protection Yes Yes
    Mobile Parental Controls Yes Yes
    Mobile Remote Lock and Wipe Yes Yes
    Home Network Defence Yes
    SiteAdvisor® Live Yes
    Encrypted Storage Yes
    Unlimited devices in your home Yes Yes Yes

    * The Better package is included at no cost for customers with the Internet 5+ plan

    ** Bell Internet Security advanced also included Web Privacy Control and Pop-Up Blocker which are now standard features in most modern web browsers.
  • Q2. Can I run two antivirus software programs on my computer?
    A2. No, you will need to uninstall any other antivirus software on your computer before you install McAfee Security from Bell.
  • Q3. What changes will I see on my bill?

    A3. You'll see one of the following new service descriptions on your bill:

    McAfee Security from Bell - Good
    McAfee Security from Bell - Better
    McAfee Security from Bell - Best

  • Q4. What if I get a virus while I have McAfee installed?

    A4. Please call 310-SURF (7873) and ask about virus removal services for customers who have McAfee Security from Bell.

  • Q5. What are the minimum system requirements?

    A5. Operating Systems

    • Windows 8.1 (32- and 64-bit)
    • Windows 8 (32- and 64-bit)
    • Windows 7 (32- and 64-bit)
    • Windows Vista SP1 (32- and 64-bit)
    • Mac OS X 10.7 or higher
    • Google Android smartphones and tablets 2.3 or higher

    Browsers

    • Internet Explorer 8 or later
    • Firefox 4.0 or later
    • Google Chrome
    • Safari 5 or later

    Hardware

    • 1 GB RAM for Vista and Windows 7
    • 2 GB RAM for Windows 8 and Mac
    • 500 MB free drive space (Windows)
    • 300 MB free drive space (Mac)
    • 1 GHz processor (Windows)
    • Apple computers with Intel® Processor
    • Minimum screen resolution: 1024x768 or higher

For further assistance, please call 1 888 630-3087.

For more info:
You can visit our support pages and installation guides.