How to resolve your concern
If you are unable to reach a satisfactory resolution to your problem, the Canadian Radio-Television and Telecommunications Commission (CRTC) or the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies.
For regulated services, contact the CRTC at:Canadian Radio-television and Telecommunications Commission
Canada, K1A 0N2
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll free 1 888 221-1687.
Please note that if your query relates to any of the categories below they fall outside the scope of the CCTS.
Categories outside of CCTS scope:
- Pricing of products or services
- Content or an application downloaded from the Internet
- Broadcasting content
- Privacy concerns
- 900 and 976 services