The CDMA network (an older network technology) will begin shutting down in regions across Canada starting on the following dates:
|Start date||Service discontinuation||Regions affected|
|January 31, 2017||June 30, 2017||Alberta and British Columbia |
(excluding Fort Nelson)
|March 3, 2017||June 30, 2017||Gaspé region in Québec|
|June 30, 2017||July 5, 2017||Saskatchewan|
What do these changes mean?
All voice (including 9-1-1 service), text and data communications sent over the CDMA network will gradually be phased out and will no longer be available after the service discontinuation dates in the regions above.
Prepaid customers will no longer be able to top up on their current phones (manual or automatic) on the start dates mentioned in the table below:
|Start date||Balance expiry||Regions affected|
|February 1, 2017||July 31, 2017||Alberta and British Columbia |
(excluding Fort Nelson)
|March 4, 2017||July 31, 2017||Gaspé region in Québec|
|July 1, 2017||July 31, 2017||Saskatchewan|
Prepaid balances will expire on July 31, 2017, across all regions; however, if you upgrade your phone before the balance expiry date, the balance will be transferred to your new phone and top-up blocks will be removed.
What should I do if I use a CDMA device in these areas?
Bell Mobility is committed to providing our customers with the most advanced wireless technologies to serve their needs.
To learn how to maintain your wireless service without interruption (including the ability to top up), please give us a call:
Customers on a monthly plan: call 1 888 867-2821
Prepaid customers: call 1 866 778-5524
Corporate customers: call your Bell Business representative.
Will I still be able to make/receive calls (including 9-1-1 service)?
Starting on the dates above, you will no longer be able to make or receive calls on the CDMA network in the areas noted.
Will I still be able to send/receive texts?
Starting on the dates above, you will no longer be able to send or receive texts on the CDMA network in the areas noted.
Will I still have data connectivity?
Starting on the dates above, you will no longer be able to use cellular data on the CDMA network in the areas noted. This includes Mobile Cards, Turbo Sticks and tethering.
How do I know if I’m on the CDMA network?
If you are on the CDMA network you will see a network identifier near the battery icon on the display of your device.
The following devices (but not limited to) will be affected by the changes to the CDMA network:
HTC Touch Diamond
HTC Touch Dual
HTC Touch Pro
KyoceraKyocera KPC-650 Passport
LGLG 265 Rumour 2
LG 550 Fusic
LG 570 Muziq
LG 600 Reveal
LG 700 Bliss
LG 800 Chocolate
LG 830 Vantage
LG 8700 Shine
LG Voyager (10000)
MotorolaMotorola Hint QA30
Motorola KRZR K1m
Motorola RAZR2 V9m
Motorola ROKR Z6m
NovatelNovatel Wireless E725 Module Rev A
Novatel Wireless P720 PC Card
Novatel Wireless U720 USB Modem
Novatel Wireless U727 USB
Novatel Wireless U760 USB
Novatel Wireless X720 ExpressCard
Palm Treo 700p
Palm Treo 700wx
Palm Treo Pro
Palm Treo Pro MSFT
RIMRIM BlackBerry 7130e
RIM BlackBerry 7250
RIM BlackBerry 8130
RIM BlackBerry 8230
RIM BlackBerry 8330
RIM BlackBerry 8530 Curve
RIM BlackBerry 8703e
RIM BlackBerry 8830
RIM BlackBerry 9350
RIM BlackBerry 9530 Storm
RIM BlackBerry 9550 Storm
RIM BlackBerry 9630 Tour
RIM BlackBerry 9670 CDMA
Samsung i325 Ace
Samsung i910 Omnia
Samsung m530 Electra
Samsung m560 Reclaim
Samsung m800 Instinct
Samsung r561 Vice
Sanyo Katana Eclipse (6750)
Sanyo Pro 200
Sanyo Pro 700
SierraSierra Wireless AirCard 595