The browser version you’re using appears to be out of date. For a better browsing experience and to properly view
all the features of our website, as well as others, please upgrade to the latest version of Internet Explorer.
Federal Navigation
mybell.bell.ca
EN
ON

Select a language

Select a region

Save my selections
Search
Store Locator

Find a store

Search
Login navigation
Log in / Register
Selected search filter All topics

TV Selection:Fibe TV Change my selection now

TV Selection

How to move my Fibe TV Wireless Receiver to a new location in my home

Contact us

Disconnecting and reconnecting your Fibe Wireless Receiver

Before disconnecting and reconnecting your Fibe Wireless Receiver, be sure to turn off the power on the TV and any audio/video equipment connected to the Wireless Receiver.

  1. Unplug the Wireless Receiver power cord and disconnect the audio/video cables you’re using to connect the receiver to your television.
  2. Move your receiver to its new location and make sure that it is a cool, dry, safe, and well ventilated area.
  3. Reconnect the audio/video cables from the receiver to your TV and plug in the Wireless Receiver power cord.
  4. Turn on the TV and tune to the input (HDMI1, HDMI2, Video1 etc.) that you plugged the Wireless Receiver into.
  5. Check that signal strength indicator on the front of your receiver shows at least two green bars to complete the move of your Fibe Wireless Receiver.

Last Updated:20/09/2014

Disconnecting and reconnecting your Fibe Wireless Receiver

Before disconnecting and reconnecting your Fibe Wireless Receiver, be sure to turn off the power on the TV and any audio/video equipment connected to the Wireless Receiver.

  1. Unplug the Wireless Receiver power cord and disconnect the audio/video cables you’re using to connect the receiver to your television.
  2. Move your receiver to its new location and make sure that it is a cool, dry, safe, and well ventilated area.
  3. Reconnect the audio/video cables from the receiver to your TV and plug in the Wireless Receiver power cord.
  4. Turn on the TV and tune to the input (HDMI1, HDMI2, Video1 etc.) that you plugged the Wireless Receiver into.
  5. Check that signal strength indicator on the front of your receiver shows at least two green bars to complete the move of your Fibe Wireless Receiver.

Last Update:20/09/2014


Checking Wireless Receiver signal strength

Once you've moved your Wireless Receiver, make sure that the wireless signal indicator on the front panel has green bars.

If the wireless signal indicator is showing red bars, it means that the signal strength is weak in your new location.

  • Try shifting the receiver left or right in its new location to see if green bars appear.

If the signal indicator on the Wireless Receiver continues to display red bars, then locate the Wireless Receiver Transmitter (VAP2500) attached to your Fibe Modem.

  • Now, try moving the Wireless Receiver Transmitter (VAP2500) in its current location to the left or right, or to slightly higher position if possible.

If you're unable to get green bars by simple relocation of the Wireless Receiver or the Wireless Receiver Transmitter, please call Fibe TV Support for further troubleshooting assistance at 1 866 797-8686.


Last Update:20/09/2014


Was this article useful?


We would appreciate suggestions on how we can improve the content on our website.

Please note that we will not respond to the feedback you provide on this form. If you have questions about your service, please click the Contact us button above and select Other ways to contact us.

500 characters left.

My articles Info

"Recently viewed articles" automatically lists pages you view. Click "Save to my articles" on an article page to store it under "Saved articles."

Recently viewed articles

Saved articles