You can change the name on your mobile phone account if you've legally changed your name, or if you want to correct a spelling error in the name appearing on your account. This means you will remain responsible for the phone and account and the credit information is staying the same.
There is no service charge for a name change.
If you want to transfer your phone number and contract to someone else who will accept legal responsibility for paying the bills, please read How do I change ownership of my phone?
To request a name change:
- You (the account owner) or your authorized contact person must fax your request and your Mobility account number to:
- Quebec: 1 877 666-0196
- Ontario: 1 800 818-7449
- British Columbia and Alberta: 1 888 660-3945
- Your fax must include legal documentation of the name change (except for spelling errors) such as the following:
- Marriage certificate
- Divorce documents
- Legal name change document
- Birth certificate or driver's license
Company name change:
You can also request a name change on your account if there's been a change in the legal name of your company. Fax your request and your Mobility account number to the fax numbers above, along with the appropriate information as outlined below.
If the name of your company has changed and the credit information is the same we require:
Two forms are required for registered companies:
|Alberta||Certificate of Amendment from Alberta Registries|
|British Columbia||Certificate of Change of Name and the Special Resolution, with attached Altered Memorandum.|
Note: If you are requesting a name change for a registered company (sole proprietorship), we don't require any legal documents since the credit information remains the same (except for Ontario).