Setup

Welcome and thank you for choosing Bell Mobility. The information in this guide will help you get your mobile phone, tablet or Turbo Stick up and running.

Before starting, we strongly recommend that you bookmark this page so you can easily return to it throughout your setup. Then, click on the links below and on the left for the information you'll need to enjoy your mobile device and its services.

SIM Card: Find out how to activate your SIM card and how to insert it into your device.

Voicemail: Learn how to use Message Centre or Message Centre Express

Text messaging: Communicate using text messages when you can't talk. Learn about sending and receiving messages now.

Web: Connect to the Internet on your mobile phone or smartphone.

Email: Find out how to set up your personal email on your phone or smartphone.

Social networking: Find out how to use Facebook and Twitter on your smartphone or mobile phone.

Fab Five/Fab Ten: Learn how to set up and change your Fab Five or Fab Ten list.

Ringer settings:

• Learn how to get customized ringtones for your mobile phone.
• Find out how to set the number of times your phone will ring before your voicemail picks up.

Turbo Sticks: Learn how to set up your Turbo Stick and monitor your usage. Ensure you have the latest version of the Mobile Connect software.

Device user guides: From making a call and managing your contacts to taking and sharing pictures, learn how to use all the features of your new device with online user guides. You can download PDF user guides from our device support section; select your device from the dropdowns and click Update.

Feedback: Getting feedback on your recent purchase or renewal is important to us. Complete our survey and we'll credit your account with 50 free anytime local minutes.¹

¹Available upon new postpaid activation or contract renewal on minimum one-year term contract. Bonus minutes expire after one month.

Last Update:30/01/2012

Connecting to Wi-Fi

Connecting a mobile device to a home network (Wi-Fi)

You can connect your mobile phone or tablet to your wireless home network (or another Wi-Fi network). This way, you'll use data from your home Internet service instead of your Bell Mobility data plan.

You'll need the following information to connect to Wi-Fi:

• The network name (SSID)
• The network key (WEP/WPA password)

If you already have this information handy, go to step 2.

1. Find the network name and key.

Tip: Write down the network name and key for easy reference.

• Bell Internet default settings: If you're a Bell Internet customer and haven't changed the modem settings, the default network name (SSID) and network key are printed on a label on the underside of the modem.
  
• Bell Internet customized settings: If you changed your Bell Internet network name (SSID) and network key, and you can't remember the information:
  1. Visit our Bell Internet wireless connection support page.
  2. Select your modem.
  3. Select the tab called Securing your wireless network for more information.
• Other Internet service providers: Please contact your Internet service provider to find your network name and key.

2. Connect your mobile device to your home network (Wi-Fi).

See a step-by-step tutorial:

• Apple iPhone 4
• Apple iPad
• BlackBerry Bold 9900 4G
• BlackBerry Curve 9360
• HTC Sensation 4G
• MOTOROLA ATRIX 4G
• MOTOROLA XT860 4G
• Samsung Galaxy S II 4G

If your device isn't listed above:

1. Visit our mobile device support page.
2. Select your phone or tablet from the drop-down lists.
3. Consult the user guide for information about Wi-Fi connections.

Last Update:30/01/2012

Billing

Your first bill: Find out what makes your first bill unique from the rest.

Paying your bill: Learn more about the various payment options available.

Paperless billing: Sign up for environmentally friendly e-bill. You'll reduce clutter and never have to search for a bill or shred paper again.

One Bill: If you have multiple Bell services, consolidate them onto one bill.

Changes to your account: Understand how your bill is affected when you make changes to your account.

Pre-set spending limits: Get all the information you need about the credit limit program.

My Bell: For convenient, anytime access to your account, log in to My Bell where you can check your current account balance, view your unbilled usage, add features, and more.

Feedback: Getting feedback on your recent purchase or renewal is important to us. Complete our survey and we'll credit your account with 50 free anytime local minutes.¹

¹Available upon new postpaid activation or contract renewal on minimum one-year term contract. Bonus minutes expire after one month.

Last Update:30/01/2012

Self serve

On your computer: When you log in to My Bell, you can check your current account balance; track your talk time, long distance and data usage; and much more.

On your mobile device: Manage your account on the go using the web browser on your mobile phone. Visit bell.mobi to check your account balance, make a payment, add a feature, and more.

Text Messaging (TCare): View your unbilled airtime balance, check your last payment info and more by sending free text messages on your mobile phone.

By phone: Call *611, free from your mobile phone, to manage your account through our voice-response system.

Find out about all the self-serve options available

Changing your rate plan or features: Find out how to make changes to your account, when those changes will take effect and how they will affect your next bill.

Feedback: Getting feedback on your recent purchase or renewal is important to us. Complete our survey and we'll credit your account with 50 free anytime local minutes.¹

¹Available upon new postpaid activation or contract renewal on minimum one-year term contract. Bonus minutes expire after one month.

Last Update:30/01/2012

Features

Email and Internet - Find out how to set up your email and troubleshoot any problems you may encounter. Get tips for troubleshooting your smartphone’s web browser.

Call Management - From Call Forwarding and Call Waiting to Conference Calling find out how to use all your call management services.

Fab Five/Fab Ten - Learn how to set up and change your Fab Five or Fab Ten list.

Tools - Get help using Remote PVR, GPS Navigator and Roadside Assistance.

Mobile entertainment - Find out how to access TV and SIRIUS Satellite Radio.

Phone personalization features - Get instructions for downloading ringtones and Ringback Tunes.

Browse all features

Feedback: Getting feedback on your recent purchase or renewal is important to us. Complete our survey and we'll credit your account with 50 free anytime local minutes.¹

¹Available upon new postpaid activation or contract renewal on minimum one-year term contract. Bonus minutes expire after one month.

Last Update:30/01/2012

Coverage, long distance and travel

Canadian coverage - Check your coverage by address, city or postal code with our interactive coverage map.

United States - Learn how to use your phone for calls in the U.S.See how you can reduce roaming costs for your voice, text or data service.

Overseas - Learn how to use your phone for calling, texting, and email and Internet when you travel internationally. See how you can reduce roaming costs.

Long distance - Check out our rates for long distance calling. Get a long distance feature to save on per-minute rates. 

Feedback: Getting feedback on your recent purchase or renewal is important to us. Complete our survey and we'll credit your account with 50 free local anytime minutes.¹

¹Available upon new postpaid activation or contract renewal on minimum one-year term. Bonus minutes expire after one month.

Last Update:30/01/2012

Useful links

We recommend you bookmark these pages for future reference.

Existing customer page: Get quick access to information, contests and offers exclusive to Bell Mobility customers.

Repairs: Learn more about your device’s manufacturer warranty,Smart/Phone Care extended warranty and the general repair process.

Troubleshooting: Having a problem with your device? Download PDF user guides from our device support section; select your device from the dropdowns and click Update.

Lost/stolen device: Find out what to do if your device is lost or stolen, and what you can do if it happens while you’re travelling.

Wireless Terms of Service: Get information about the terms of your wireless service.

Contact us: Find out all the ways to contact Bell, for whatever you need.

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Feedback: Getting feedback on your recent purchase or renewal is important to us. Complete our survey and we'll credit your account with 50 free anytime local minutes.¹

¹Available upon new postpaid activation or contract renewal on minimum one-year term contract. Bonus minutes expire after one month.

Last Update:30/01/2012