How to use Call Answer on my Bell Home phone

What is Call Answer?

Call Answer takes messages when you’re on the line or away from the phone. You can access your messages from anywhere.

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Last Update:14/03/2013

Setting up Call Answer

1. From home, dial *98 or the access code we assigned you. If away from home, your mailbox number is your 10-digit home telephone number.
2. When prompted, enter your temporary password. This is your 7-digit telephone number (no area code).
3. Follow the prompts to change the temporary password to a new one. It should be 4 to 15 digits and cannot start with 0.
4. Follow the prompts to record your name or telephone number as a personal identification.
5. Follow the prompts to record a personal greeting that callers will hear or select the pre-recorded greeting.
6. Press the * key to exit. Your Call Answer is now activated.

Good to know

• Avoid passwords that are too simple, such as 1234 or the last four digits of your phone number.
• Regularly change your password to prevent unauthorized access to your voicemail. Do not disclose your password to anyone.
• If you lose or forget your password, you can contact us to reset it (charges apply).

Last Update:14/03/2013

Accessing Call Answer

You have a message when:

• You hear an intermittent dial tone from the receiver
• Your phone’s message indicator is flashing (some models/most areas).

To retrieve messages from home:

1. Dial *98 or your access code.
2. Enter your password.
3. Follow the prompts to retrieve your messages.

To retrieve messages from another phone within your area code:

1. Dial your telephone number.
2. When you hear your greeting, press 9 immediately.
3. Enter your password.
4. Follow the prompts to retrieve your messages.

To check messages while outside your area code:

1. Dial 1 877 BELL-777 (1 877 235-5777) from anywhere in Canada or the U.S.
2. Follow the prompts to enter your 10-digit telephone number and your password.

Call Answer allows you to save messages for up to 21 days.

Last Update:14/03/2013

Customizing Call Answer settings

Last Update:14/03/2013

Turning Call Answer on and off

Call Answer will automatically take messages when your line is busy.:

• Dial * 90 to turn it on.
• Dial * 91 to turn it off.

Call Answer will automatically take messages when you don’t answer.

• Dial * 92 to turn it on.
• Dial * 93 to turn it off.

Last Update:14/03/2013

Setting up an Extension Mailbox

With extension mailboxes, you can have up to 3 additional private voicemail boxes in addition to your host mailbox for different members of your household. Extensions can be added to your service free of charge by calling 310-BELL (2355).

1. Dial *98 and enter your password.
2. Respond to the voice prompts by pressing 4, 9.
3. Enter the extension mailbox number (1, 2, or 3). The system will assign a password, which you can keep or change by following the voice prompts.
4. Record the extension mailbox user name. Press #, #.
5. Follow the prompts to select or record a greeting.
6. Press * to exit.

Note: If necessary, record the main mailbox greeting, making sure to mention each user's name and mailbox number.

Last Update:14/03/2013

Retrieving messages in a mailbox

1. Dial *98 and enter the password for desired mailbox.
2. Follow the prompts to retrieve your messages.

If you want to check another message without hanging up:

1. Press * to return to the main menu.
2. Press 5, followed by #.
3. Enter the mailbox number and your password.

Last Update:14/03/2013