Does Bell monitor client Internet usage?
Bell does not usually monitor your use of the service or the content of your emails. However, similar to other Internet service providers, Bell reserves the right to do so from time to time.
For example, in the normal course of business, we may need to review certain aspects such as your bandwidth consumption. This is to ensure that our service is functioning properly, but it may also be to ensure your compliance with the provisions of our Acceptable Use Policy, a copy of which can be found at the end of your service agreement.
Some of the things that will trigger monitoring of your use include:
- Harassment of other users
- Uploading, downloading or otherwise transmitting materials which are protected by copyrights or other intellectual property rights
- Assisting or engaging in the fraudulent use of telecommunications services
Bell may also use information about your account and network usage for other purposes, such as developing new business and marketing reports and improving the relevance of the ads and marketing partner offers we show you. We will not share any information that identifies you personally outside of Bell Canada and its affiliates. For more information, see bell.ca/relevantads.
Find out more about Bell's Network Management Policy.
What are cookies and does Bell use them?
A cookie is a small text file containing a unique number that identifies your browser - but not you - to our computers each time you visit. Cookies tell us which pages of our sites are visited and by how many people. This allows us to make decisions about which information is useful and what areas need improvement.
Unless you specifically identify yourself, we will not know who you are, even though we may assign your computer a cookie. In addition, unless we have your consent, we never combine cookie information with personally identifiable details like your name, telephone number or even your email address.
You don’t need cookies to visit Bell sites. But if you refuse to accept them, some of the site features might not work, for example, the personalization options.
For more information on how to manage your cookies please visit Bell's Internet Support pages.
Why does Bell record customer calls?
Because Bell is committed to continually improving its customer contact experience, some customer calls may be recorded and used for the ongoing training and development of our employees. Consistent with federal privacy legislation, customers are informed by a pre-recorded message that their call may be recorded for quality assurance purposes. After hearing this message, should you decide to continue with the call, your consent to record the call is implied. Otherwise, you may contact a Bell customer service representative through our contact us section or by visiting a Bell store in your area.
The Bell companies may also record outbound calls placed to our customers for similar purposes.