Select your device
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.
My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.
Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:
Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).
Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.
Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.
More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.
Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.
April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3
Select your device
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG panic button remote 9938
Battery type: One 3 V lithium CR-2032
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG motion detector 9914
Battery type: One 3 V lithium CR-123A
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG panic CO detector 9933
Battery type: One 3 V lithium CR-123A
Note: If the battery is not installed correctly, the detector will not operate and the battery may be damaged. If the battery is incorrectly inserted, remove it gently with a flathead screwdriver and correctly reinsert.
NOTE: Life Safety detectors have an expiry date
Most smoke detectors expire 10 years after the manufacturing date, and most carbon monoxide detectors expire after 6 years. Ensure all of your smoke and carbon monoxide detectors are up to date as they may not function correctly once expired. To check your detectors, look for an expiry date listed on the back or side of the device.
When you need to replace a detector, contact Bell Smart Home to learn about your options. If you choose, or have already chosen, to purchase a replacement smoke or carbon monoxide detector from another provider, please be aware that the device will not be monitored as part of your Bell Smart Home service.
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG flood detector 9985
Battery type: One 3 V lithium CR-123A
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG glass break detector 9922
Battery type: One 3 V lithium CR-123A
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
2GIG_DBELL
Battery type: one CR-2032 battery
Call technical support at 1 877 267-2004 to confirm the battery replacement was successful and the device is in proper working order.
2GIG_DW40
Battery type: one CR-2032 battery
Note: Be sure not to touch the small black tamper switch located near the edge of the device, as this will disable the local bypass feature.
Call technical support at 1 877 267-2004 to confirm the battery replacement was successful and the device is in proper working order.
PowerG door and window vanishing sensor 9303
Battery type: One 3 V lithium CR2450 battery
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG door and window aux sensor 9945
Battery type: One 3 V lithium CR-123A
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG 4-button keyfob 9939
Battery type: One 3 V lithium CR-2032
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG shock sensor 9935
Battery type: One 3 V lithium CR-123A
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG smoke and heat detector 9936
Battery type: Three AAA batteries
NOTE: Life Safety detectors have an expiry date
Most smoke detectors expire 10 years after the manufacturing date, and most carbon monoxide detectors expire after 6 years. Ensure all of your smoke and carbon monoxide detectors are up to date as they may not function correctly once expired. To check your detectors, look for an expiry date listed on the back or side of the device.
When you need to replace a detector, contact Bell Smart Home to learn about your options. If you choose, or have already chosen, to purchase a replacement smoke or carbon monoxide detector from another provider, please be aware that the device will not be monitored as part of your Bell Smart Home service.
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PGX901 PowerG wireless indoor siren
Battery type: 13.0-3.6V
Note: A low battery trouble condition may occur; this can take up to five minutes to clear.
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PGX911 PowerG wireless outdoor siren
Battery type: 13.0-3.6V
Note: A low battery trouble condition may occur; this can take up to five minutes to clear.
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PG9920 PowerG repeater
Battery type: NI-MH4.8V/1.3AH (4X1.2V)
Note: A low battery or AC power trouble condition may occur; this can take up to five minutes to clear.
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG temperature sensor 9905
Battery type: One 3 V lithium CR-123A
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
Arming in Stay mode
In Stay mode, you arm all doors and windows (securing the perimeter of your home) without activating interior motion detectors.
Turn entry delay off (not recommended in most cases)
When you turn off the entry delay (labelled “Instant Arming” on your panel), you will not get a countdown that gives you a few seconds to disarm when you enter your house.
Arming in Away mode
In Away mode, you arm all exterior doors and windows as well as interior motion detectors.
Emergency panics
You can use emergency panic buttons to notify the Bell Smart Home central monitoring station of different emergencies in your location. Emergency panics are used when you need immediate assistance. Below are the types of panics, an example of when you may want to use them and what each of them does.
Police: Use when you need police assistance
When someone is attempting to break in.
By selecting police emergency panic, you’ll set off the alarm (perhaps scaring away the potential intruder) and notify us that you’re in an emergency that requires police response. We’ll contact you by either two-way voice or phone. We’ll also notify police of the emergency at your home and request immediate response.
Police (Silent Alarm): Use when you need police assistance but do not want to set off the alarm
When someone dangerous is inside your home but you do not want to let the intruder know you’re home, or the intruder knows you’re home but they want to prevent you from notifying anyone.
By selecting the Police (Silent Alarm) emergency panic you will not set off the alarm (which would alert the person you have called for help) but we’ll still be notified that you’re in an emergency that requires police response. Two-way voice will be activated in “listen only” mode. No one in your home will be able to hear the operator in our central monitoring station but the operator will be able to listen and monitor the situation in case there is additional information that can be provided to the police response unit. At the same time, we’ll notify police of the emergency at your home and request immediate response.
Fire: Use when you need assistance from the fire department
If your home is on fire, gather everyone up to exit immediately. Don’t even take time to look for your mobile phone. On the way out, trigger a Fire emergency with two quick taps on your panel.
By selecting the Fire emergency panic, you’ll set off the alarm (perhaps alerting someone who is still inside your home) and notify us that you’re in an emergency that requires a response from the fire department. We’ll contact you by either two-way voice or phone. If you do not respond, we’ll attempt to reach one of your key contacts. We then notify the fire department of the emergency at your home and request immediate response.
Auxiliary: Use when you need medical assistance
When you’re hurt and unable to call out and alert others that you need help. Go to your system panel and set off the Auxiliary/Medical emergency panic.
By selecting Auxiliary/Medical emergency panic, you’ll set off the alarm (alerting others of an emergency) and notify us that there is a medical emergency at your home. We’ll contact you by either two-way voice or phone. We then notify the proper authorities of the situation at your home and request immediate response.
Auxiliary (Silent): Use when you need medical assistance but don’t want to set off the alarm in your home
When someone at home is hurt and requires medical assistance. You’re with them and want authorities alerted but don’t want to make the situation more stressful for the injured person (which an alarm might do).
By selecting Auxiliary/Medical (Silent) emergency panic, you will not set off the alarm in your location but we’ll be notified that there is a medical emergency at your home. We’ll contact you by either two-way voice or phone. We then notify the proper emergency response centre of the situation at your home and request immediate response.
Using emergency panics
1. Press the panic icon at the bottom right of the display then select Police, Fire or Auxiliary/Medical panic.
2. To silence the alarm, press Cancel then enter your user code.
Unable to see live views of the camera on the Qolsys IQ Panel
First check to make sure that the feature has been enabled.
Antenna positioning for Qolsys IQ Panel (tabletop-mounted units)
Most panels are wall mounted (recommended). The following only applies if you requested your panel on a tabletop stand instead of having it mounted.
On a tabletop, it is recommended that your Qolsys IQ Panel be placed where the antenna is able to hang down the back of the table vertically as that is the best orientation. If this is not possible, straight out the back is best.
To bypass a sensor means to deactivate a security sensor (or zone) on your security system. If someone enters a bypassed area, the alarm will not sound off. You can still arm and secure your system in other areas.
There are a number of reasons to use the bypass function. You may want to leave a specific door or window open. It can also be useful when a sensor is not working (i.e., low battery). You could still arm the rest of your system until a technician can come fix the malfunctioning sensor.
To bypass a sensor:
The panel displays a loss of supervision message when it doesn’t receive its regular check-in signal from a sensor. The check-in lets the panel know the sensor is still there and functioning properly.
Start by checking the sensor’s battery level. The Bell Smart Home app will display a low-battery indicator if the levels are low.
Loss of supervision can also be caused by the following:
If the battery levels of the sensor are fine and you still get the loss of supervision message, please call 1 877 267-2004 for assistance.
To ensure compatibility with your Bell Smart Home system, you must purchase additional or replacement sensors from Bell Smart Home and an authorized technician must install them.
View available devices or contact us.
Select your device
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG panic button remote 9938
Battery type: One 3 V lithium CR-2032
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG motion detector 9914
Battery type: One 3 V lithium CR-123A
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG panic CO detector 9933
Battery type: One 3 V lithium CR-123A
Note: If the battery is not installed correctly, the detector will not operate and the battery may be damaged. If the battery is incorrectly inserted, remove it gently with a flathead screwdriver and correctly reinsert.
NOTE: Life Safety detectors have an expiry date
Most smoke detectors expire 10 years after the manufacturing date, and most carbon monoxide detectors expire after 6 years. Ensure all of your smoke and carbon monoxide detectors are up to date as they may not function correctly once expired. To check your detectors, look for an expiry date listed on the back or side of the device.
When you need to replace a detector, contact Bell Smart Home to learn about your options. If you choose, or have already chosen, to purchase a replacement smoke or carbon monoxide detector from another provider, please be aware that the device will not be monitored as part of your Bell Smart Home service.
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG flood detector 9985
Battery type: One 3 V lithium CR-123A
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG glass break detector 9922
Battery type: One 3 V lithium CR-123A
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
2GIG_DBELL
Battery type: one CR-2032 battery
Call technical support at 1 877 267-2004 to confirm the battery replacement was successful and the device is in proper working order.
2GIG_DW40
Battery type: one CR-2032 battery
Note: Be sure not to touch the small black tamper switch located near the edge of the device, as this will disable the local bypass feature.
Call technical support at 1 877 267-2004 to confirm the battery replacement was successful and the device is in proper working order.
PowerG door and window vanishing sensor 9303
Battery type: One 3 V lithium CR2450 battery
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG door and window aux sensor 9945
Battery type: One 3 V lithium CR-123A
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG 4-button keyfob 9939
Battery type: One 3 V lithium CR-2032
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG shock sensor 9935
Battery type: One 3 V lithium CR-123A
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG smoke and heat detector 9936
Battery type: Three AAA batteries
NOTE: Life Safety detectors have an expiry date
Most smoke detectors expire 10 years after the manufacturing date, and most carbon monoxide detectors expire after 6 years. Ensure all of your smoke and carbon monoxide detectors are up to date as they may not function correctly once expired. To check your detectors, look for an expiry date listed on the back or side of the device.
When you need to replace a detector, contact Bell Smart Home to learn about your options. If you choose, or have already chosen, to purchase a replacement smoke or carbon monoxide detector from another provider, please be aware that the device will not be monitored as part of your Bell Smart Home service.
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PGX901 PowerG wireless indoor siren
Battery type: 13.0-3.6V
Note: A low battery trouble condition may occur; this can take up to five minutes to clear.
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PGX911 PowerG wireless outdoor siren
Battery type: 13.0-3.6V
Note: A low battery trouble condition may occur; this can take up to five minutes to clear.
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PG9920 PowerG repeater
Battery type: NI-MH4.8V/1.3AH (4X1.2V)
Note: A low battery or AC power trouble condition may occur; this can take up to five minutes to clear.
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
PowerG temperature sensor 9905
Battery type: One 3 V lithium CR-123A
Shop The Source for Bell Smart Home batteries.
After you have replaced your battery, please contact us to confirm the battery replacement was successful and the device is in proper working order.
To add a user via the Qolsys IQ Panel:
To remove a user via the Qolsys IQ Panel:
Tap the top portion of your Qolsys screen to access the Settings menu. Then select:
Wi-Fi test - Checks the Qolsys IQ Panel’s connection to your network (router).
Note: If test fails, please check your Wi-Fi settings.
Sensor test - Shows the actual dBm signal strength of each sensor and graphs sensor events against the ambient noise floor of the environment.
Z-Wave tests - Tests the connection between the panel and enrolled Z-Wave devices to ensure they are communicating properly.
Note: If a test fails, relocate the device, change batteries and/or rediscover the network.
Cellular test - Tests the panel’s connection to the cellular network and monitoring station.
Panel test - Runs through a complete test of the panel’s running processes.
Note: Running all tests at once will sound the siren.
NOTE: Life Safety detectors have an expiry date
Most smoke detectors expire 10 years after the manufacturing date, and most carbon monoxide detectors expire after 6 years. Ensure all of your smoke and carbon monoxide detectors are up to date as they may not function correctly once expired. To check your detectors, look for an expiry date listed on the back or side of the device.
When you need to replace a detector, contact Bell Smart Home to learn about your options. If you choose, or have already chosen, to purchase a replacement smoke or carbon monoxide detector from another provider, please be aware that the device will not be monitored as part of your Bell Smart Home service.
To set up Bluetooth disarming:
To remove a Bluetooth paired device:
To disable all Bluetooth disarming:
The Qolsys IQ Panel can be set to display digital photos when not in use.
Changing Photo Frame settings
Tap the top portion of your Qolsys screen to access the Settings menu. Then select:
In the Photo Frame settings section you can change the following:
Load new images from SD card
To load new images, tap the top portion of your Qolsys screen to access the Settings menu. Then select:
Steps to load new photos
Photo requirements:
The card will slide all the way in. To remove, push gently and card will spring out.
NOTE: Before removing the SD card, go to Settings, press SD Card and select Unmount.
Follow these steps to connect your Qolsys IQ Panel to Wi-Fi.
Using the app
Using the web portal
Using the control panel
To confirm your Qolsys IQ Panel is now connected to your Wi-Fi, go back to the main screen on our panel and swipe right to the connections screen. Wi-Fi should now say “Connected.”