How to use Message Centre Express voicemail

What is Message Centre Express?

Message Centre Express is voicemail for your mobile phone. It takes messages when you can’t answer the phone and can store five messages of up to one minute each. Unheard messages will be stored for a maximum of 5 days.

Note: Airtime, long distance and roaming charges may apply when you access your voice mailbox using your mobile phone.

Last Update:30/05/2013

Setting the number of rings before Message Centre Express picks up

Note: This feature only works when the phone is ON and on the EVDO/1XRTT network.

Do you know which network your device uses?

• HSPA/UMTS
• EVDO/1XRTT
• Don't know

To choose how long your phone rings before a caller will go to your voicemail:

EVDO/1XRTT

1. Dial *94 on your mobile phone – don’t press SEND yet.
2. Enter the number of standard rings (between two and nine) that you’d like your callers to hear before Message Centre picks up.
3. Press SEND
4. You will hear a tone to confirm that the feature was activated. If the change wasn’t successful, you’ll hear a fast busy signal; repeat steps 1 to 3.

Good to know

Different types of phones have different standard ring lengths and customizable settings. If you enter a number of rings less than two or more than nine, the system will automatically abort the change and default to the previous setting.

Last Update:30/05/2013

Setting up your mailbox for the first time

The first time you you use Message Centre Express, you’ll be asked to set up your mailbox. You’ll need the temporary password we assigned to you when you purchased your phone or Message Centre Express service. You may have received it in an email if you purchased your phone on bell.ca. If you’ve misplaced your temporary password, give us a call at 1 800 667-0123 or *611 free from your mobile phone and we’ll give you a new one.

How to set up your Message Centre Express mailbox

You can set up your mailbox from your mobile or any other phone. If you use your mobile phone, the steps for accessing Message Centre are different depending on which Bell Mobility network your phone or smartphone uses.

Do you know which network your device uses?

• HSPA/UMTS
• EVDO/1XRTT
• Don't know

HSPA/UMTS

1. Access your voice mailbox by pressing and holding the 1 key.

   Follow steps 2 to 6 below to set up your mailbox.

EVDO/1XRTT

1. Access your voice mailbox by dialling your area code + mobile phone number, then pressing SEND.
   Note: If you’re calling long distance, dial 11 digits (1 + area code + mobile phone number).

   Follow steps 2 to 6 below to set up your mailbox.

Other phone

1. If you're calling from within Canada, access your voice mailbox by dialling your area code + mobile phone number. Outside of Canada, dial 1 647 383-BELL (2355). Long distance charges will apply.

   Tip: On a touchtone phone you can press # to skip the voicemail greeting.

   Follow steps 2 to 6 below to set up your mailbox.

2. When prompted, enter the 4-digit temporary password we assigned to you.
3. Follow the prompts to change the temporary password to a new one. It should be four to 10 digits long, and cannot begin with zero.
4. Follow the prompts to record your name.
5. Follow the prompts to record a personal greeting or to select the standard greeting.
6. Your Message Centre Express service is now activated.

Good to know

When you change your service to Message Centre, you need to reset your password and your personal greeting. Any unheard or saved messages will not be transferred to your new mailbox.

Last Update:30/05/2013

Accessing your mailbox

You can access your voice mailbox from any mobile or regular touchtone phone. If you use your mobile phone, the steps for accessing Message Centre Express are different depending on which Bell Mobility network your phone or smartphone uses.

Do you know which network your device uses?

• HSPA/UMTS
• EVDO/1XRTT
• Don't know

HSPA/UMTS

1. Press and hold the 1 key.
2. Enter your password if you’re prompted to do so.
3. You’ll hear menu options and prompts to help you use Message Centre Express.

EVDO/1XRTT

1. Dial your area code + mobile phone number, then press SEND.
   Note: If you’re calling long distance, dial 11 digits (1 + area code + mobile phone number).

   Press # to skip the voicemail greeting if necessary. If you're calling from your own mobile phone, you'll automatically skip the greeting.

2. Enter your password if you’re prompted to do so.
3. You’ll hear menu options and prompts to help you use Message Centre Express.

Other phone

1. If you're calling from within Canada, access your voice mailbox by dialling your area code + mobile phone number. Outside of Canada, dial 1 647 383-BELL (2355). Long distance charges will apply. Tip: On a touchtone phone while the voicemail greeting is playing, press # to hear the password prompt.
2. Enter your password if you’re prompted to do so.
3. You’ll hear menu options and prompts to help you use Message Centre Express.

Last Update:30/05/2013

Listening to your messages

To retrieve your voicemail messages:

1. Access your voice mailbox
2. Press 1 to Listen to messages

Last Update:30/05/2013

Setting up speed dial

To save time, use speed dial to access your Message Centre Express. You'll need to refer to the user manual for your phone to find out how to insert either a "2-second pause" or "soft pause" into the speed dial number.

To save your Message Centre Express access information in your mobile phone speed dial:

1. Enter 1 + your area code + mobile phone number. Do not press SEND.
2. Press MENU and select the "soft" or 2-second pause. Repeat this step two more times to insert a total of 3 pauses.

   Example: (1 + area code + mobile phone number) + Pause + Pause + Pause + # + Pause + Password

3. Press the # key.
4. Press MENU and select another pause.

Enter your Message Centre Express password. Select Save to store the number in your speed dial.

Last Update:30/05/2013

Changing your voicemail password

1. Access your voice mailbox.
2. Press 4 for Personal options.
3. Press 2 for Administrative options.
4. Press 1 to Establish or change your password.
5. Enter a new password. It should be four to 10 digits long, and cannot begin with zero.

Good to know

• Avoid passwords that are too simple, such as 1234 or the last four digits of your cell phone number.
• Regularly change your password to prevent unauthorized access to your voicemail. Do not disclose your password to anyone.

Resetting your voicemail password

If you lose or forget your voicemail password, you can reset it on your mobile phone or computer at no charge.

If there are still problems with your password, you can contact us to reset it (charges apply).

Last Update:30/05/2013

Skipping your password

You now have the option of skipping your voicemail password entirely when calling from your mobile phone. Once you turn this feature on you’ll be able to go straight to your mailbox after dialling your phone number from your mobile phone. You’ll still need to enter your password if you access your voice mailbox from another phone.

Turning this feature on will give you the fastest access to your voice mailbox. Here's how:

1. Access your voice mailbox
2. Press 4 for Personal options
3. Press 2 for Administrative options
4. Press 1 to Establish or change password options
5. Press 1 to turn Skip password on
6. Press 2 to turn Skip password off

Last Update:30/05/2013

Changing your personal greeting

Step

1. Access your voice mailbox
2. Press 4 for Personal options
3. Press 3 for Personal greeting options
4. Press 1 and follow the instructions for changing your greeting.

Last Update:30/05/2013

Extended absence greeting

If you’ll be away for a period of time, use this feature to record a new greeting without erasing your usual one. Callers will hear your absence greeting after the first ring and won’t be able to leave a message, so your mailbox won’t fill up. When you turn off the feature, your usual greeting will return.

Recording an extended absence greeting

1. Access your voice mailbox
2. Press 4 for Personal options
3. Press 3 for Personal greeting options
4. Press 2 and follow the instructions for creating an extended absence greeting.

Turning off an extended absence greeting

2. Follow the instructions to turn off your extended absence greeting.

Last Update:30/05/2013