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My TV is showing Error 005: Your SmartCard does not have authorization to view or purchase this program

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Error 005: Your smart card does not currently have authorization to view or purchase this program. Please wait or channel up or down.

If you see this error message on your TV, try the following:

  1. Reset your receiver: push and hold the POWER button on the front panel for 5 seconds.
  2. Go to My Bell and synchronize your programming online.

If you have synchronized your programming online and the problem persists after 2 hours, please contact us for help. Let the representative know if you have already tried to synchronize your programming.

Last Updated:16/11/2011

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