Confirm in BlackBerry Internet Service that the "device" is set to the BlackBerry smartphone that you're using. If you have recently changed your smartphone, you must enter your current smartphone information into BIS so that you continue to receive your email. To confirm:
- When logged into BIS, select Change Device from the left menu
- Confirm that the PIN displayed is the PIN of your smartphone. Go to the Home screen on your BlackBerry smartphone. Click Options, then Status. You’ll see the PIN on the screen.