Trouble sending or receiving text messages
- Can you make calls?
Learn what to do if you can’t make or receive calls on your smartphone.
- Are you able to send text messages?
To confirm, try sending a message to yourself or a different phone number from the one you’re having trouble with.
Ensure you enter only the 10-digit area code and phone number in the To field.
If you received it, the issue may be related to the recipient of your message.
- Are you able to receive text messages?
To confirm, ask a friend (other than the one you’re having trouble receiving messages from) to send you a text message. You can also send a text message to yourself from txt.bell.ca.
If you received the message, the issue may be related to the sender of the message.
- Remove and reinsert the battery and test again.