How much are repair fees for my mobile phone or smartphone?

In-store support charges

All Bell mobile phones and smartphones are covered by a limited manufacturer's warranty for one year from the date of purchase. See manufacturer warranty details.
Phone repairs are assessed on a case-by-case basis. These fees do not apply if you subscribe to Smart/Phone care.

Description		Service fee
Repair loaner fee
In-warranty Out-of-warranty		$20 $30
Loaner damaged/lost fee
Phone Smartphone Accessory (battery or charger)		$100 $250 $25
Diagnostic fee
Standard Palm Pre BlackBerry		$35 $40 $42
Phonebook back up and/or transfer		$20
Trackball replacement fee		$10
Health Check incl. software update		$20

 

*Fees may vary in non-product assistance centre locations.

Out-of-warranty fees:

If your device requires a repair that is not covered by the manufacturer’s limited one-year warranty, an out-of-warranty quote will be provided by the repair facility.

If you choose to continue with the repair, you will be responsible for all repair fees.

If you choose not to continue with the repair, your device will be returned and a diagnostic fee will apply.

Last Update:15/02/2012

iPhone smartphones

Your iPhone smartphone will be replaced with another iPhone when warranty or out-of-warranty service is requested. The replacement device is typically shipped out the next day. Shipping times may vary depending on your location.

iPhone smartphones which were subject to accidental damage but deemed to be eligible for out-of-warranty service will be billed $229. For more information about out-of-warranty service, please contact us.

Find out more about Apple's AppleCare Protection Plan for iPhone.

Last Update:15/02/2012