On July 19th, 2015, your wireless service account was transferred to Bell Mobility. Your wireless service will continue without interruption, and your mobile phone number(s) and price plan(s) will stay the same.
Frequently asked questions
Q. Will my wireless coverage change once I switch to Bell Mobility?
A. No. Your wireless coverage will remain the same as it was with Télébec and NorthernTel Mobility. Learn more about the Bell network.
Q. How will my Bell Mobility monthly bill differ from my Télébec or NorthernTel Mobility bill?
A. Your monthly bill will have the same information and the same layout as your past Télébec or NorthernTel Mobility bills. Learn more about the Bell Mobility bill
Q. When will I receive my Bell Mobility bill?
A. You can expect to receive your bill on the same day of the month that you received your Télébec or NorthernTel Mobility bill.
Q. How can I pay my Bell Mobility bill?
A. You can pay your bill at any financial institution by cheque or credit card. See all payment options. If you were registered for pre-authorized payments with Télébec or NorthernTel Mobility, your billing information will be transferred to Bell Mobility, and no action needs to be taken.
MANAGING YOUR ACCOUNT
You can view your bill and manage your account online anytime, anywhere. You’ll be able to access your account from your computer or on your mobile device by using the MyBell app. To learn more, register for MyBell.
With the MyBell app you can:
- Check your balance and make payments
- View your Bell Mobility voice, data and text usage
- View your Bell Internet usage
- Manage your Fab contacts – within the app or from your device contacts
- Manage features and view your rate plan details (including voicemail reset and caller ID management)
You can use the app over our 3G, 4G and LTE networks free of charge without using your data plan. It is also supported over a Wi-Fi network.
If you already manage your Télébec or NorthernTel Mobility account online, you can use the same login information to log in to MyBell.
If you are a Corporate customer, you’ll gain access to convenient tools like Corporate eCare and eReporting which allow you to review your usage anytime.
Q. Will there be any impacts to my service during the transition to Bell Mobility?
A. For most customers, there will be no impact as their service will be seamlessly transitioned to Bell Mobility.
However, if you happen to be a CDMA subscriber and have voicemail service, you will receive a brand new Bell Mobility mailbox. The first time you access your new mailbox from your CDMA device, you will be given instructions on how to set it up. Check if you use a CDMA device.
You can access voicemails that were left before the transition until August 31, 2015 1 844 360-1040 (former NorthernTel subscribers) or 1 844 874-1016 (former Télébec subscribers) from your mobile device – there will be no charge for the call.
MESSAGING (VIA EMAIL OR WEB)
Your current messaging services will continue to work without interruptions during the transition to Bell Mobility. Please note that text messages that are sent via a mobile device to an email account will now have a new Bell domain:
|New domain||Previous domains|
(ex: email@example.com or firstname.lastname@example.org)
Your contacts can also send you a text message using Bell’s websites:
BELL MOBILE TV
- Users accessing Bell Mobile TV on Android devices may have to restart the app to continue using the service.
- Users accessing Bell Mobile TV on Apple devices can continue using the app via your device’s data connection.
For questions relating to other services offered by Télébec or NorthernTel, such as Internet, phone and security: