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Troubleshoot your Wi-Fi and Internet connection

Modem

Let’s determine next steps.

Did you reboot your modem before you did the speed test?

RECOMMENDED SOLUTION

Factors

Reboot your modem

Since your speed test results showed a slow connection between the Internet and your modem, we recommend rebooting your modem. This typically solves most issues.

Reboot with MyBell
  • Select Reboot my modem, below. This will open a new browser window. Log in to MyBell if you haven’t already.
  • When you’re done rebooting, close that window and return to this page.
    • Reboot my modemicon-external
Reboot manually
  • Unplug your modem, wait 10 seconds, then plug it back in.
  • For the Home Hub 3000, press and hold the reset button on the side for five seconds.
Important
  • Wait until the lights on your modem have come back on and stopped flashing before continuing.
  • If the lights are still flashing after 10 minutes, please call our 24/7 technical support team at 1 844 310-SURF (7873).

Contact us for more help

We recommend you contact one of our technical experts for more troubleshooting support.

Ways to contact us:

RETEST YOUR CONNECTION

Run another speed test to check for improvement

Running another speed test will show you if rebooting your modem solved your slow speeds.

What to do after running the speed test:
  • Follow the instructions on the speed test results page for next steps.
  • If your result is ' Improvement needed', please call our 24/7 technical support team at 1 844 310-SURF (7873).
Run a speed test