If your Call Answer doesn’t pick up, it may not be set to take messages.
To reactivate Call Answer to take messages when you don’t answer, dial *92 (or 1192 on rotary phones).
To reactivate Call Answer to take messages when your line is busy dial *90 or 1190.
You will hear a confirmation beep followed by the dial tone to let you know the change was made.
Ensure you’re subscribing to Call Answer service.
If the problem persists, contact our calling features team at 1 800 461-2921 for further assistance.