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How to set up my Connection Hub

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Which Internet service do you have?

Bell Fibe™ Internet service connects to a phone jack with a phone cable.

Fibre-to-the-home Internet service (FTTH) connects with an Ethernet cable to a large Optical Network Terminal (ONT) installed in your home.

For best performance, use the cables supplied in your Bell Internet Installation Kit.

Last Updated:13/01/2014

Which Internet service do you have?

Bell Fibe™ Internet service connects to a phone jack with a phone cable.

Fibre-to-the-home Internet service (FTTH) connects with an Ethernet cable to a large Optical Network Terminal (ONT) installed in your home.

For best performance, use the cables supplied in your Bell Internet Installation Kit.


Last Update:13/01/2014


Connect your modem – Bell Fibe™ Internet service

  1. Plug one end of the phone cable into the DSL port on the back of the modem.
  2. Plug the other end directly into an unfiltered phone jack or into one side of a phone splitter, if a Bell technician has installed one for you. The splitter looks like a regular phone jack.
    DSL port on rear of Connection Hub modem
  3. Connect one end of the Ethernet cable to any Ethernet port on the back of the modem.
  4. Connect the other end of the Ethernet cable into your computer’s Ethernet port.
  5. Connect one end of the power adapter to the modem.
  6. Connect the other end of the power adapter into a wall socket.

Last Update:13/01/2014


Connect your modem – Fibre-to-the-home Internet service (FTTH)

  1. Connect one end of an Ethernet cable into the Optical Network Terminal (ONT).
  2. Connect the other end into the red WAN ETH port on the back of the modem.
    WAN ETH port on rear of Connection Hub modem
  3. Connect one end of another Ethernet cable into any yellow Ethernet port on the back of the modem.
  4. Connect the other end into your computer’s Ethernet port.
  5. Connect one end of the power adapter to the modem.
  6. Connect the other end of the power adapter into a wall socket.

Last Update:13/01/2014


Confirm that your modem is working properly

The lights on your modem indicate whether it’s working properly or not. Below is a picture of a modem that’s working correctly.

If your modem doesn’t appear to be working correctly, try to visit a website, such as bell.ca. If you cannot connect, follow these steps:

  1. Unplug your Connection Hub. Wait 10 seconds and plug it back in. Check the lights again.
  2. If it’s still not working properly, go through the steps to connect your modem and confirm that you’ve connected the cables correctly.
  3. If it’s still not working properly, contact us for further assistance.
    Lights on front of Connection Hub modem

Last Update:13/01/2014


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