How do I know if an email is really from Bell?
Bell communicates with customers through email regularly, and we have rules about requesting personal information as well as what we include in attachments.
Genuine emails from the Bell companies may include:
- Links to pages related to Bell services.
- Notification of changes to your service, and virus or security alerts. We'll always refer you to pages on bell.ca for more information.
- Marketing and promotional offers, including contests.
- A customer survey or a link to a customer survey site.
- A request for permission to send you information on Bell products and services and those of its third party business partners.
Our email will never include:
- Requests for personal information such as passwords, PIN numbers, banking or credit card information (unless we are responding to an initial telephone inquiry from you).
- Direct links to virus removal tools. Instead, we will direct you to internet.bell.ca for detailed instructions on how to remove a virus.
- Executable (.exe) file attachments (programs).
- Files you need to click to open, such as Microsoft Word documents or compressed (.zip) files (unless we are responding to an initial telephone inquiry from you).
More information about protecting yourself: