The browser version you’re using appears to be out of date. For a better browsing experience and to properly view
all the features of our website, as well as others, please upgrade to the latest version of Internet Explorer.
Federal Navigation
mybell.bell.ca
EN
ON

Select a language

Select a region

Save my selections
Search
Store Locator

Find a store

Search
Login navigation
Log in / Register
Selected search filter All topics

What is the credit limit program?

What is the credit limit program?

When you sign up for service with Bell, your account may be enrolled in the credit limit program, which gives you either a $200 or $300 spending limit. While in the program, your amount owing, including any usage we have not yet billed you for, must stay under the credit limit. This will keep your mobile phone service active. The credit limit is lifted from your account once you have made 6 consecutive monthly bill payments on time.

You can view your credit limit, amount owing, and details about your usage and charges at any time by logging in to MyBell or by checking the MyBell app on your smartphone.

Last Updated:01/04/2014

What is the credit limit program?

When you sign up for service with Bell, your account may be enrolled in the credit limit program, which gives you either a $200 or $300 spending limit. While in the program, your amount owing, including any usage we have not yet billed you for, must stay under the credit limit. This will keep your mobile phone service active. The credit limit is lifted from your account once you have made 6 consecutive monthly bill payments on time.

You can view your credit limit, amount owing, and details about your usage and charges at any time by logging in to MyBell or by checking the MyBell app on your smartphone.


Last Update:01/04/2014


How does the credit limit program work?

Keep your mobile phone service active by monitoring your usage and ensuring the total amount owing is under your credit limit. Your total amount owing includes your unpaid bill plus any overage charges or charges for services outside of your rate plan. If you do go over your limit, your phone services will be temporarily disabled. Your phone, however, will always allow you to dial 9-1-1 for emergencies and 6-1-1 to make a payment to your account.

We calculate the amount of credit used by evaluating the following factors:

  • Unbilled usage and charges: Unbilled usage includes the airtime, long distance, data and text messages you’ve used but we haven’t yet billed. Unbilled charges include any one-time fees (for example, activation fees or fees for changing your mobile phone number). Monthly rate plan charges are also applied against your credit limit.
  • Current account balance: The overall amount of your latest bill.
  • Taxes: Applicable taxes on unbilled usage and charges.
  • Adjustments and payments: If adjustments have been made, and if payments have been applied to your account since your last bill, the amounts will be subtracted from your balance.¬

 

Credit used = unbilled usage and charges
+ current account balance
+ taxes
- adjustments and payments

 


If your amount of credit used is greater than your credit limit, your Bell Mobility service will be suspended. To restore service, you’ll need to make payments until your credit used falls below your credit limit.

The credit limit is removed automatically once you’ve paid six consecutive invoices in full and on time. When this happens, we’ll let you know by sending a text message and a voice message to your mobile phone.


Last Update:01/04/2014


When will I be notified that I’m approaching my limit?

To help you manage your account, you’ll be notified as you approach your credit limit at the following thresholds:

$200 credit limit$300 credit limitAction
1st threshold $150 $225 Text and voice message warning
2nd threshold $175 $250 Outgoing calls redirected to us until payment received
3rd threshold $190 $275 Text and voice message warning
4th threshold $200 $300 Service suspended until payment received

All credit limit notifications are free of charge. Once you receive notification, you should make a payment immediately to avoid service suspension.

If you have a pre-authorized payment plan, remember that payments are charged on a specific day each month. If you're approaching your credit limit, you may need to make a separate payment to avoid going over.

Please note that if your usage increases very quickly and you exceed your credit limit, your account may be suspended without warning. You can view your credit limit threshold and spending limit by logging in to MyBell.


Last Update:01/04/2014


What happens if I reach my credit limit?

Once your credit limit is reached, your account will be suspended and you won't be able to use your mobile phone.

To restore service, you'll need to make payments until your amount of credit used falls below your credit limit. Depending on your payment method, it may take a few days for service to be restored.

Payment methodRestoral timeframe
Credit card (on device, bell.ca, agent) Within 30 minutes
Online/Telephone banking 2-5 business days
Western Union 2-5 business days
Western Union Quick Collect Same day if paid Monday to Friday between 9 a.m. and 5 p.m. E T
Other providers 2-5 business days
Cheque Up to 10 business days

If you have a pre-authorized payment plan, payments are charged on a specific day each month. You may need to make a separate payment to restore service.

Learn about different ways to pay your bill.


Last Update:01/04/2014


Are there any services that I can't use with a credit limit account?

No. You're able to enjoy all of the benefits of a regular account as long as your balance remains below the credit limit. If you know that you are going to have a lot of usage in a certain month, you can make a prepayment onto your account to ensure you stay below your limit.


Last Update:01/04/2014


Can I remove the credit limit from my account?

The credit limit is removed automatically once you’ve paid six consecutive invoices in full and on time. We will send a text and a voice message to your mobile phone to notify you when it has been removed from your account.


Last Update:01/04/2014


Can I bundle my credit limit account with my other Bell services?

No you cannot. However, you will be able to bundle your account with your other Bell services once the credit limit has been removed from your account.


Last Update:01/04/2014


Was this article useful?


We would appreciate suggestions on how we can improve the content on our website.

Please note that we will not respond to the feedback you provide on this form. If you have questions about your service, please click the Contact us button above and select Other ways to contact us.

500 characters left.

My articles Info

"Recently viewed articles" automatically lists pages you view. Click "Save to my articles" on an article page to store it under "Saved articles."

Recently viewed articles

Saved articles