Why are black bars appearing around the picture on my TV?
LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT
Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.
My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.
Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:
damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
merely discharged and can be recharged and returned to service;
in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
not owned by the Purchaser.
Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).
Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.
Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.
More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.
Recycling instructions Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.
April 23, 2017 Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility, Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3
Why are black bars appearing around the picture on my HD TV and what can I do about them?
If you see black bars above and below, on either side, or all around the picture, it's because the program you're watching is being broadcast in a format that is different from what your TV is programmed to show (i.e. when watching a standard definition channel on an HD TV).
Whole Home PVR 9500 / Whole Home receiver 7500/ 6500 HD receiver with slim remote
On your Bell Satellite TV remote, press options and select Image format to select an appropriate setting. Cycle through the image format options until you find one that works for the program you are watching.
9400 and earlier models, 6500 with basic remote
On your Satellite TV remote, press FORMAT to cycle through the screen format options until you find one that works for the program you are watching.
There are a variety of options to minimize the effect of the black bars on your screen.
You can configure separate picture format settings for HD channels and SD channels. For example, you may choose Normal for all HD channels and Full Zoom for all SD channels.
For HD channels:
Normal: Presents the program with no modifications.
Stretch: Stretches the image and makes it wider.
Partial Zoom: Stretches the image horizontally and vertically.
Zoom: Stretches the image horizontally and vertically even more.
Gray Bar: Adds gray bars to the sides of the image instead of black bars.
For SD channels:
Normal: Presents the program with no modifications.
Full Zoom: Stretches the image horizontally and vertically.
Note: The settings you choose will apply to all channels (not just the one you're watching).
Why do the black bars appear differently on certain channels?
Black bars will appear differently depending on the channel and/or how the program was originally filmed.
The examples below offer a brief explanation of the most common instances of black bars.
Black bars on either side of your screen can usually be attributed to one of two things:
You're watching a standard definition channel on a high definition TV.
You're watching a standard definition program on a high definition channel. (I.e. older shows like Seinfeld and Friends were not filmed in HD so they must be broadcast in their original 4x3 format, even on an HD channel)
Black bars all around the picture will occur when:
The HD channel you're watching is not broadcasting a true high definition program.
You're watching a program that was filmed in a widescreen format on a standard definition channel.
Black bars above and below the picture will occur when you're watching a widescreen HD program that was filmed in a cinema widescreen format. A cinema widescreen format is wider than your HD TV screen.
When the program you're watching fits your screen perfectly, you're most likely watching a widescreen program on a high definition channel.