Troubleshooting SmartCard activation issues
The following issues may occur after you’ve replaced your SmartCard.
Your receiver has not yet been authorized
Your receiver is being authorized
These messages appear after your new SmartCard is inserted.
Attention 129 will change to Attention 128 within 15 minutes once your new SmartCard is activated.
If these messages stay on your screen for more than two hours, perform troubleshooting.
Invalid SmartCard inserted
Ensure that the new SmartCard is inserted properly.
Ensure that the new SmartCard number has been activated by checking in MyBell.
SmartCard not inserted properly
Ensure that the new SmartCard is inserted fully and that the barcode is facing down to the right.
- Missing channels
It may take up to two hours for all your channels to become available. If you are unable to view all your subscription channels after that time, perform troubleshooting.