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How to activate my new Bell Satellite TV SmartCard

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

How to activate my SmartCard

How to activate my SmartCard

You recently received a new SmartCard in the mail. Please install and activate your new card as soon as possible to restore your programming. Follow the steps further below.

If you have already followed the instructions in the letter accompanying your card and have replaced it in your receiver, you can activate your SmartCard online now.

Note: You will be directed to the My equipment section of MyBell. If you have not yet registered for MyBell, you will have the option do so before you activate your SmartCard.

You may be required to return your old card within 30 days. In such cases, the letter will provide instructions on what to do.

branding

Steps to replace your SmartCard:

  1. Turn on your TV and Bell Satellite TV receiver. Do not remove your existing SmartCard until you reach the appropriate step in these instructions.
  2. Access the System Info screen on your Satellite TV receiver. You may access System Info by doing any of the following:
    • Press the System Info button on the front panel of your receiver, if available.
    • Press the Menu button twice on your Bell remote control.
    • Press Power on your receiver and then press the up arrow button.
  3. Take note of the receiver number. You will need it to identify which receiver is paired with your new SmartCard.
  4. Manage your equipment in MyBell.
  5. Select Replace SmartCard.
  6. Enter the new SmartCard’s number (it is printed below the barcode) in the SmartCard number field.
  7. Locate the SmartCard slot on your receiver. Depending on your model, it is either exposed or behind a protective panel.
    • Remove the old SmartCard, if any.
    • Insert the new SmartCard with the barcode facing down and to the right.

    If you have received other SmartCards, repeat steps above for each active receiver.


Once you have completed the activation process, it takes an average of 15 minutes before you can view or record programming. In some cases, it may take up to 2 hours.

Troubleshooting SmartCard activation issues
FAQ
How to activate my SmartCard

How to activate my SmartCard

You recently received a new SmartCard in the mail. Please install and activate your new card as soon as possible to restore your programming. Follow the steps further below.

If you have already followed the instructions in the letter accompanying your card and have replaced it in your receiver, you can activate your SmartCard online now.

Note: You will be directed to the My equipment section of MyBell. If you have not yet registered for MyBell, you will have the option do so before you activate your SmartCard.

You may be required to return your old card within 30 days. In such cases, the letter will provide instructions on what to do.

branding

Steps to replace your SmartCard:

  1. Turn on your TV and Bell Satellite TV receiver. Do not remove your existing SmartCard until you reach the appropriate step in these instructions.
  2. Access the System Info screen on your Satellite TV receiver. You may access System Info by doing any of the following:
    • Press the System Info button on the front panel of your receiver, if available.
    • Press the Menu button twice on your Bell remote control.
    • Press Power on your receiver and then press the up arrow button.
  3. Take note of the receiver number. You will need it to identify which receiver is paired with your new SmartCard.
  4. Manage your equipment in MyBell.
  5. Select Replace SmartCard.
  6. Enter the new SmartCard’s number (it is printed below the barcode) in the SmartCard number field.
  7. Locate the SmartCard slot on your receiver. Depending on your model, it is either exposed or behind a protective panel.
    • Remove the old SmartCard, if any.
    • Insert the new SmartCard with the barcode facing down and to the right.

    If you have received other SmartCards, repeat steps above for each active receiver.


Once you have completed the activation process, it takes an average of 15 minutes before you can view or record programming. In some cases, it may take up to 2 hours.


Troubleshooting SmartCard activation issues

Troubleshooting SmartCard activation issues
The following issues may occur after you’ve replaced your SmartCard.

Error codes

Error code

Definition

Troubleshooting

Attention 129

Attention 128

Your receiver has not yet been authorized

Your receiver is being authorized

These messages appear after your new SmartCard is inserted.
Attention 129 will change to Attention 128 within 15 minutes once your new SmartCard is activated.

If these messages stay on your screen for more than two hours, perform troubleshooting.

Error 020
Error 124

Invalid SmartCard inserted

Ensure that the new SmartCard is inserted properly.

Ensure that the new SmartCard number has been activated by checking in MyBell.

Error 021

Error 019

Insert SmartCard

SmartCard not inserted properly

Ensure that the new SmartCard is inserted fully and that the barcode is facing down to the right.

Error 005

SmartCard does not have authorization

This message appears when a new or replacement SmartCard is in the process of being authorized once it’s been activated. Activate your SmartCard if you haven’t already done so.
Synchronize your programming to authorize the card.


Missing channels

It may take up to two hours for all your channels to become available. If you are unable to view all your subscription channels after that time, perform troubleshooting.


FAQ

FAQ

1. Why do I need to replace my SmartCards?
It's important to replace the SmartCards immediately in order to avoid an interruption to your programming.

2. What's a SmartCard?
A SmartCard looks similar to a credit card and is inserted into the slot located on the front panel of your digital receiver. Some digital receivers have an empty SmartCard slot, but will still require a new SmartCard to decode programming information from our satellites.

3. Where is the SmartCard located?
On most receivers, the SmartCard is located at the front, on the left. The card fits into a small slot and, depending on your model, is either exposed or behind a protective panel. Some receiver models don't currently have a SmartCard in the slot. If this case applies to you, you just have to insert the new card in the slot.

4. How do I perform the SmartCard replacement and activation?
Follow the step-by-step instructions to install and activate your new SmartCards, enclosed with the letter you received in the mail and/or the instructions found on the activation home page. If you have more than one receiver, the same instructions apply to each.

5. I misplaced the new card you sent. What should I do now?
Please call 1 888 759-3474 to speak to a representative.

6. How long will it take to replace and activate my new SmartCards? When is the best time to perform the swap to ensure I don't miss my favourite programming?
It will take approximately 15-30 minutes for you to replace your new SmartCards, and then from 15 minutes to 2 hours for your programming to return to normal following reactivation. Therefore, we recommend that you replace and activate the card at least 3 hours before your favourite show hits the airwaves.

7. What do I do with the old card?
Please follow the instructions in the letter you received with the new SmartCards, as you may be required to return the old one. In such cases, a return envelope will be included with the letter.

8. I replaced and activated my new SmartCard, but I can't seem to access my programming. What should I do?
Keep in mind that it will take between 15 minutes and 2 hours for your programming to return to normal after you've activated your new SmartCards. If you're experiencing a delay of greater than 2 hours, please go to the activation site, select the receiver with which you're having problems and follow the troubleshooting steps. If you still have issues after completing those steps, call 1 888 759-3474.

9. I have installed my new SmartCards. How do I activate them?
Activate them in MyBell.


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