How to activate my new Bell Satellite TV SmartCard
LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT
Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.
My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.
Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:
damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
merely discharged and can be recharged and returned to service;
in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
not owned by the Purchaser.
Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).
Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.
Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.
More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.
Recycling instructions Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.
April 23, 2017 Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility, Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3
How to activate my SmartCard
You recently received a new SmartCard in the mail. Please install and activate your new card as soon as possible to restore your programming. Follow the steps further below.
Ensure that the new SmartCard is inserted properly.
Ensure that the new SmartCard number has been activated by checking in MyBell.
SmartCard not inserted properly
Ensure that the new SmartCard is inserted fully and that the barcode is facing down to the right.
SmartCard does not have authorization
This message appears when a new or replacement SmartCard is in the process of being authorized once it’s been activated. Activate your SmartCard if you haven’t already done so.
Synchronize your programming to authorize the card.
It may take up to two hours for all your channels to become available. If you are unable to view all your subscription channels after that time, perform troubleshooting.
1. Why do I need to replace my SmartCards?
It's important to replace the SmartCards immediately in order to avoid an interruption to your programming.
2. What's a SmartCard?
A SmartCard looks similar to a credit card and is inserted into the slot located on the front panel of your digital receiver.
Some digital receivers have an empty SmartCard slot, but will still require a new SmartCard to decode programming information from our satellites.
3. Where is the SmartCard located?
On most receivers, the SmartCard is located at the front, on the left. The card fits into a small slot and, depending on your model, is either exposed or behind a protective panel. Some receiver models don't currently have a SmartCard in the slot. If this case applies to you, you just have to insert the new card in the slot.
4. How do I perform the SmartCard replacement and activation?
Follow the step-by-step instructions to install and activate your new SmartCards, enclosed with the letter you received in the mail and/or the instructions found on the activation home page. If you have more than one receiver, the same instructions apply to each.
5. I misplaced the new card you sent. What should I do now?
Please call 1 888 759-3474 to speak to a representative.
6. How long will it take to replace and activate my new SmartCards? When is the best time to perform the swap to ensure I don't miss my favourite programming?
It will take approximately 15-30 minutes for you to replace your new SmartCards, and then from 15 minutes to 2 hours for your programming to return to normal following reactivation. Therefore, we recommend that you replace and activate the card at least 3 hours before your favourite show hits the airwaves.
7. What do I do with the old card?
Please follow the instructions in the letter you received with the new SmartCards, as you may be required to return the old one. In such cases, a return envelope will be included with the letter.
8. I replaced and activated my new SmartCard, but I can't seem to access my programming. What should I do?
Keep in mind that it will take between 15 minutes and 2 hours for your programming to return to normal after you've activated your new SmartCards. If you're experiencing a delay of greater than 2 hours, please go to the activation site, select the receiver with which you're having problems and follow the troubleshooting steps. If you still have issues after completing those steps, call 1 888 759-3474.
9. I have installed my new SmartCards. How do I activate them?
Activate them in MyBell.