Troubleshooting your receiver’s connection
If you’re having trouble ordering On Demand content from your television because of connectivity issues, try the following solutions.
You’re using a Satellite TV Wi-Fi adapter
Wi-Fi signal is weak
If you checked the strength of your Wi-Fi signal and had less than 2 green lights, the signal could be affected by obstructions, especially metal or glass objects, or by interference from other electronic and wireless devices. Use the included USB extension cradle so that you can better position your Wi-Fi adapter.
To maximize signal strength, position the cradle away from the receiver and other electronic devices (such as a microwave), or from other wireless devices (such as phones, cameras or baby monitors). Move the cradle away from clutter and avoid placing it in a closed space such as inside wooden furniture or behind glass doors.
Forgotten Wi-Fi password
If you haven’t changed the default Wi-Fi password provided by Bell, you’ll find it on the back panel of the Bell home networking modem. If you set your own password, you can find it in the settings of your Bell modem:
- Open a web browser on a computer.
- Type “home” or “192.168.2.1” in the address bar.
- Click on Wireless.
- Note your Wi-Fi password or create a new one.
USB port is already used
If the rear USB port is currently in use, for example by an external hard drive, you can plug the Wi-Fi adapter into the USB port that is located under the cover on the front right of the receiver.
You’re using an Internet Connect kit
Power LED is off ()
- Make sure that power is supplied to the electrical outlet, and that the Internet adapters are not plugged into an extension cord, power strip or surge protector.
Power LED is amber ()
- The adapter goes in power saving mode when the Ethernet connection is idle for 10 minutes. It returns to normal within 2 seconds once you start using your network again. If the problem persists and the Ethernet LED stays off, check the following:
✓ The Ethernet cables are securely plugged into the devices.
✓ The device connected through the Ethernet cable is turned on.
Network LED is off ()
- If you changed the default network security, make sure that all Internet adapters are using the same encryption key.
- You can also press the Reset button on each device for 1 second to return the Internet adapter to its default factory settings.
Network LED is red ()
- Try other electrical outlets until the network LED light is no longer red.
Note: If you have a mix of electrical wire material in your home (e.g. both copper and aluminum), you may experience poor connectivity.
Ethernet LED is off ()
- Make sure that the Ethernet cables are securely plugged into the devices.
- Press the Reset button on each device for 1 second to return the Internet adapter to its default factory settings.
For additional assistance, please contact us.