How do I set up my receiver so I can order On Demand content from my TV?

If you wish to order On Demand or Pay-per-view content directly from your television using your remote, you first need to connect your Bell Satellite TV PVR/receiver to the Internet.

To get connected, you need:

• A compatible PVR/receiver (6500, 9241, 9400 or 9500).
• High-speed Internet of 2 Mbps or faster. Test your speed now.
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• A network linking your PVR to your modem. The options are:
  • Ethernet – requires an Ethernet cable
  • Wi-Fi – 6500, 9241, 9400 PVR/receiver models require a Wi-Fi adapter
  • Internet Connect kit from Bell, if available (also requires Ethernet cables)

You can connect your PVR to your wired home network using an Ethernet cable in the following cases:

• Your PVR is close to your modem or a router
• Your home is equipped with network wall outlets or the Internet Connect kit from Bell

Simply connect one end of the cable to the Ethernet port on the back of the PVR, and the other end to the Ethernet port of the modem, a router or a wall outlet.

After connecting the Ethernet cable, reset the receiver’s network connection. Once reset, you will be able to access On Demand.

To reset the network connection:

1. Press the Menu button on your Bell Satellite TV remote control.
2. Select System Setup (Settings on the 9500 Whole Home PVR).
3. Select Installation.
4. Select Connectivity.
5. Select Broadband Setup (skip this step for the 9500 Whole Home PVR).
6. Select Network Setup.
7. Select Reset Connection.

9500 Whole Home PVR

If your PVR is far from an Ethernet port, you can connect it to your home’s Wi-Fi network using its built-in Wi-Fi.
Learn how

6500, 9241 or 9400 PVR/receiver

These PVRs/receivers do not have integrated Wi-Fi. You can purchase a TV Wi-Fi adapter (if one wasn’t provided) to connect your PVR to your home’s Wi-Fi network.

Simply plug the Wi-Fi adapter into an available USB port on your PVR and follow the on-screen instructions.
Learn how

To change your Wi-Fi settings later or to configure a new Wi-Fi network, you can either:

• Unplug your Wi-Fi adapter and plug it back into the PVR/receiver to make the setup screens reappear.

• Press the MENU button on the remote and then press 6-1-4-2-2 (System setup → Installation → Connectivity → Broadband setup → Network setup).

If you have the Internet Connect kit from Bell, you can use it to connect your PVR to the Internet if Ethernet and Wi-Fi are not possible or are impractical.

The kit comes with two adapters. You use one of the adapters to link your modem to a nearby power outlet using an Ethernet cable. You then use the other adapter to link your PVR to a power outlet in the same fashion. The two adapters will find each other through the electrical wiring and establish a connection.

Learn how

With additional Internet adapters, you can add more receivers to your network. To connect additional receivers, you need an adapter for each receiver.

For each additional receiver:

1. Connect an adapter to the receiver as described above.
2. Press the Security button on the side of the new adapter for two seconds.
3. Within two minutes, press the Security button on any of the other adapters in your network for two seconds.

If you’re having trouble ordering On Demand content from your television, make sure your receiver is connected to the Internet.

You can also check your signal strength by following the instructions below:

1. Press the MENU button on the remote.
2. Press 6-1-3-1-4 (Settings → Installation → Connectivity → Broadband setup (skip this step for the 9500 Whole Home PVR and 6500 HD receiver) → Wireless setup → Check signal).
3. A screen appears showing the signal strength.
   • If you see at least two out of three white dots appear on the screen, select OK.
   • If you have less than two white dots, you can troubleshoot your receiver’s connection.

Getting SATVOD error messages

If you get SATVOD (210, 216, 217) error messages when trying to view options on the On Demand homepage such as TV, Family/Kids or Crave, they can be resolved by resetting your network connection.

To reset your network connection:

1. Press the Menu button on your Bell Satellite TV remote control.
2. Select System Setup (Settings on the 9500 Whole Home PVR and 6500 HD receiver).
3. Select Installation.
4. Select Connectivity.
5. Select Broadband Setup (skip this step for the 9500 Whole Home PVR and 6500 HD receiver).
6. Select Network Setup.
7. Select Reset Connection.

Wi-Fi signal is weak

If you checked the strength of your Wi-Fi signal and it is poor, the signal could be affected by obstructions, especially metal or glass objects, or by interference from other electronic and wireless devices.

You have a weak signal if:

• The signal strength of less than 35%
• The signal strength settings of the receiver displays one white dot (9500/7500) or one green dot (9400/9241).

To maximize signal strength on the 9400/9241/6500 PVRs/receivers if you are using the Wi-Fi adapter:

• Make sure to use the included USB extension cradle so that you can better position your Wi-Fi adapter.
• Position the cradle away from the receiver and other electronic devices (such as a microwave), or from other wireless devices (such as phones, cameras or baby monitors).
• Move the cradle away from clutter and avoid placing it in a closed space such as inside wooden furniture or behind glass doors.

I forgot my Wi-Fi password

If you haven’t changed the default Wi-Fi password provided by Bell, you’ll find it on the back panel of the modem. If you set your own, you can find your password in the settings of your Bell modem.

If you don’t have Bell Internet service, please contact your Internet provider.

Check if Bell Internet is available in your area

USB port is already used (models 9400 and 9241)

If the rear USB port is currently in use, for example by an external hard drive, you can plug the Wi-Fi adapter into the USB port that is located under the cover on the front right of the receiver.
For additional assistance, please contact us.

Troubleshooting your receiver’s connection

If you’re having trouble ordering On Demand content from your television because of connectivity issues, try the following solutions.

You’re using a Satellite TV Wi-Fi adapter

Wi-Fi signal is weak

If you checked the strength of your Wi-Fi signal and had less than 2 green lights, the signal could be affected by obstructions, especially metal or glass objects, or by interference from other electronic and wireless devices. Use the included USB extension cradle so that you can better position your Wi-Fi adapter.

To maximize signal strength, position the cradle away from the receiver and other electronic devices (such as a microwave), or from other wireless devices (such as phones, cameras or baby monitors). Move the cradle away from clutter and avoid placing it in a closed space such as inside wooden furniture or behind glass doors.

Forgotten Wi-Fi password

If you haven’t changed the default Wi-Fi password provided by Bell,  you’ll find it on the back panel of the Bell home networking modem. If you set your own password, you can find it in the settings of your Bell modem:

1. Open a web browser on a computer.
2. Type “home” or “192.168.2.1” in the address bar.
3. Click on Wireless.
4. Note your Wi-Fi password or create a new one.

USB port is already used (Models 9400 and 9241)

If the rear USB port is currently in use, for example by an external hard drive, you can plug the Wi-Fi adapter into the USB port that is located under the cover on the front right of the receiver.

You’re using an Internet Connect kit

Power LED is off ()

• Make sure that power is supplied to the electrical outlet, and that the Internet adapters are not plugged into an extension cord, power strip or surge protector.

Power LED is amber ()

• The adapter goes in power saving mode when the Ethernet connection is idle for 10 minutes. It returns to normal within 2 seconds once you start using your network again. If the problem persists and the Ethernet LED stays off, check the following:
  
  ✓ The Ethernet cables are securely plugged into the devices.
  ✓ The device connected through the Ethernet cable is turned on.

Network LED is off ()

• If you changed the default network security, make sure that all Internet adapters are using the same encryption key.
• You can also press the Reset button on each device for 1 second to return the Internet adapter to its default factory settings.

Network LED is red ()

• Try other electrical outlets until the network LED light is no longer red.

Note: If you have a mix of electrical wire material in your home (e.g. both copper and aluminum), you may experience poor connectivity.

Ethernet LED is off ()

• Make sure that the Ethernet cables are securely plugged into the devices.
• Press the Reset button on each device for 1 second to return the Internet adapter to its default factory settings.

For additional assistance, please contact us.